If you're a staff member with higher permissions, you'll be required to authenticate your account at login, using a multi-factor authentication app.
Important: To make this process easier, grab your smart phone and a computer. On the computer, head to Momence.com and sign in. Then, start the video below.
For more information on why this is required, a step by step guide, and troubleshooting, see the text below.
Step 1: Download Google Authenticator
Step 2: Login with 2FA
Multi-Factor Authentication (MFA/2FA) with Momence
Multi-factor authentication (MFA), also known as two-factor authentication (2FA), is a security measure that extends user authentication with an additional layer of protection. With MFA/2FA activated, email and password alone are not sufficient to log in. An additional physical device, usually a mobile phone, is required to verify the login attempt.
Who needs to use MFA/2FA?
Starting November 18, MFA/2FA will be required for all hosts. Before this date, you can optionally enable MFA/2FA to enhance your account security.
Currently, MFA/2FA is especially important for staff members who can manage:
Inbox
Staff accounts
Staff roles
Billing
Setting up 2FA
To set up 2FA, you'll need:
Your Momence account credentials
A smartphone with an authenticator app installed (see supported apps below)
Supported Authentication Apps
Google Authenticator (Apple App Store / Google Play)
Microsoft Authenticator (Apple App Store / Google Play)
Apple Passwords
Authy (Apple App Store / Google Play)
Other standard authenticator apps
Here are Links to app stores:
Apple App Store
Google Play
Step-by-Step Setup Process:
Log in to your Momence account
When prompted, choose "Set up 2FA"
Download and install one of the supported authenticator apps if you haven't already
Scan the QR code shown on your screen with your authenticator app
If you can't scan the QR code, you can manually enter the setup key
Some apps may ask you to choose an algorithm - use SHA1
Enter the 6-digit code from your authenticator app to confirm setup
Save your backup codes in a secure location
Important: Your 2FA isn't active until you complete the entire setup process. Completion will result in a 6 digit code appearing in the 2FA app that changes frequently for security reasons (see example below). If you're not required to use MFA/2FA yet, you can cancel the setup by closing the page.
Common Issues and Solutions
QR Code Scanning Issues
Ensure your phone's camera is clean and well-lit
Try moving closer or farther from the screen
If scanning fails, use the manual entry option provided
Invalid Code Errors
Check that your device's time is set to update automatically
Ensure you're using the most current code from your authenticator app
Verify you're entering all six digits correctly
Device Change or App Transfer
If you're getting a new phone, transfer your authenticator app first
Some apps (like Google Authenticator) have a transfer feature
Use your backup codes if you can't transfer the app
Setup Not Completing
Make sure to complete all steps until you see the success message
Don't close the setup page until it's finished
If you need to start over, log out and back in
2FA not being required after setting it up
This is expected. After setting 2FA up, your device will be saved as safe for 30 days. If you use a different device, or it's been 30 days since you set it up, you should be prompted to enter your 2FA code again. If that's not the case, let us know.
Still Need Help?
If you're experiencing issues not covered above, please contact support with these details:
Which authenticator app you're using
Your device type (iPhone, Android, etc.)
The specific step where you're having trouble
Whether you've changed any app settings
Your timezone