Our phone team is available UTC time Monday - Friday 12:00 PM to 5:30 AM.
PST 4:00 AM to 10:30 PM
PDT 5:00 AM to 11:30 PM
EST 7:00 AM to 12:30 AM
EDT 8:00 AM to 1:30 AM
CET 1:00 PM to 7:30 AM
CEST 2:00 PM to 8:30 AM
AET 10:00 PM to 3:30 PM
AEDT 11:00 PM to 4:30 PM
To request phone support,
Begin by clicking that purple question mark in the bottom right corner of your dashboard. This is available from any page.
Click Messages > Send us a message > choose the topic closest to your question/issue.
Fin will make some suggestions for articles that may help. If none of these suggestions help, click 'No'. Then click 'I have a question'.
If the resources provided don't help, select 'I still want to talk to someone', then enter your phone number.
If you're requesting the call during our phone team's hours of operation, you can expect a callback within the hour. We kindly ask that you fill out the form emailed to you as this will help our team begin researching answers to your questions ahead of the call.