From your chat pop up, click Messages > Send us a message > select the topic closest to your issue.
If you see Fin and it types 'how can we help today?', type 'human'. When an agent signs on, request a phone call.
If you see article suggestions and none are helpful, select 'no' > I have a question > request to be called.
A member of our team will call you at the requested time you choose.