Momence has 3 cancellation policies to choose from:
Credits back for everything
If a cancellation is made, all payment types will be refunded using some form of store credit.
If a customer paid by credit card, they receive $ credits (store credit)
If they paid using $ credits, $ credits are issued
If class credits were used, class credits are issued
Credits back to Packs
Only payments made using store credit ($ credits or class credits) are refunded. Customers attempting to cancel who paid with a credit card will see a message to 'contact the host to request a refund.'
No credits back
Cancellation attempts of all payment methods (even $ credits and class credits) result in the customer seeing a message to 'contact the host to request a refund.'
To set your cancellation policy, click Settings > Customers > Cancellation Policy.