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In payroll, why is my teacher not getting paid for an appointment they taught?
In payroll, why is my teacher not getting paid for an appointment they taught?
Erin Crager avatar
Written by Erin Crager
Updated over a week ago

One of the most common reasons for this is just simply forgetting to assign a payrate to an appointment when scheduling it.

So, first doublecheck that this appointment has a pay rate assigned. Assign one if needed, then check that the change is reflected in the upcoming payroll report.

Note: If you are still seeing unexpected behavior at this point, contact our support team at [email protected].

Is it possible to have pay rates pre-populate when scheduling?

You can assign default pay rates to a service for each teacher (ie, 'for this service, when this teacher performs it, pay them x').

To do this, click Appointments > Services > click the service.

Next, click the services' dropdown menu > Edit pay rate

This pay rate will now auto-fill when scheduling this teacher to perform this service. Once you select that teacher, and that service, the scheduling form will automatically add the default pay rate you chose.

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