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How to Resolve Plugin Issues on your website
Erin Crager avatar
Written by Erin Crager
Updated over a week ago

If you have a Momence plugin on your site that isn't working as expected, try these troubleshooting tips.

Test on a Staging Site: If possible, replicate the issue on a staging site first before making changes on your live site. This allows you to troubleshoot without affecting your main website.

Clear your browser's Cache: Cache memory helps browsers run faster. But it can sometimes cause issues by serving old versions of files. Try clearing your browser cache and any caching plugins you may have installed. If you're unsure how to do this, a quick google search of 'How to clear cache in [chrome, safari, etc]' should do the trick.

Are your Website's Plugins up to Date?: Using other plugins in tandem with the Momence Plugin? They may require updating. Developers frequently release updates to fix bugs and improve compatibility. You can check for updates in the admin dashboard under "Plugins."

Disable Conflicting Plugins: Sometimes plugins conflict with each other. Try disabling all other plugins except the one you are having trouble with to see if the problem persists. If it doesn't, re-enable the plugins one by one to identify the conflicting one.

To disable a plugin, navigate to Plugins > Installed Plugins > find the plugin in the list of your installed plugins > Click Deactivate.

Switch to a Default Theme: Temporarily switch to a default theme to rule out any theme-related conflicts with the plugin. To do this, navigate to Appearance > Themes.

Review Plugin Documentation: Check the plugin's documentation for any specific requirements or troubleshooting steps. The developer may have provided solutions for common issues.

Check Error Logs: Look for error messages in the error logs or your hosting provider's error logs. These can provide clues as to what is causing the problem.

Contact the Plugin Developer: If you've tried the above steps and still can't resolve the issue, reach out to the plugin developer for support. They may have additional insights or a solution to your problem.

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