Momence

Learn more about Momence's Support Agent and its capabilities

Support Agent Overview

Complete each setup page to ensure your Support Agent responds correctly to bookings, memberships, and messages. Quick Links and progress tracking make it simple to finish setup.

Set Up Your Support Agent Quickly and Easily

Follow these quick steps to create a Lead Profile (if needed) and enroll someone into a Customer Journey from their customer record.

How to Manually Enroll a Lead Into a Customer Journey

Learn how Momence and the Agents work together to assess, apply, and execute membership freezes and cancellation requests

Membership Freeze and Cancellation Policy: How It Works

Learn what tag-based control is and how you can use it to further customize your support agent

Tag Based Control

Learn how to use Momence’s AI escalation and activity indicators in your inbox.

Inbox Escalation and Activity Indicators

Guidelines for keeping your FAQ section accurate, simple, and up to date so the Support Agent can provide consistent and correct responses.

Best Practices for Maintaining Your FAQ

Learn how to use the Log Summary to monitor AI activity, key metrics, and customer interactions.

Support Agent's Reporting & Performance

Here are some frequently asked questions about the Sales and Support Agent

Momence AI Agents FAQs

Step-by-step guide and checklist for setting up key studio information that impacts Support Agent accuracy, including classes, memberships, services, policies, locations, and waivers.

Support Agent Set-Up Checklist

Makayla James

Setup and Troubleshooting Guide to the Momence AI Support Agent

Momence Support and Sales Agents

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Find answers and get help from Intercom Support and Community Experts

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