Momence

Subscriptions and Packs Overview

This article describes the process of updating membership prices and billing cycles, and touches on different aspects to bear in mind

Updating membership prices and duration

Subscription renewal FAQ's

This article covers some of the most common reasons why customers cannot use an active membership to book a spot in a class

Classes included in Membership

This articles covers the basics of subscription renewals and delves into some of the most common issues and frequently asked questions.

How subscription renewals work

Erin Crager

Juan Dominguez

Lucas Kling

Subscriptions & Packages

What the customer receives with packs (credit types)

Duration settings with packs

Payment settings with packs (pricing options)

Intro-offers with Packages

Prepaid packages

Create a subscription that auto-renews

Subscription Duration Settings

Payment Settings with Subscriptions

Renewal Settings with Subscriptions

Credits rollover settings with subscriptions

Usage limit settings with subscriptions

Choose what a subscription can be used for

Intro offers with subscriptions

Subscriptions

Share memberships with other hosts

What do these do and how can they be linked to a regular subscription?

On Demand Subscription Overview

A subscription is a great way to create Netflix style access to your on-demand content.

Create a regular subscription that includes video on demand

On-Demand Subscriptions

Cancel an auto-renewing subscription

Change the order of your subscriptions and packs

Freeze / unfreeze a customer's subscription

Edit a customers subscription

Schedule a membership's cancellation for a future date

In usage limit subscriptions, combine your usage credits

Un-cancel a renewal

Transfer a customer to another membership

Custom questions for memberships

Bulk edit active subscribers

Free Trial Customizations

Gift a membership

Misc

Find answers and get help from Intercom Support and Community Experts

Uh oh. That page doesn’t exist.

Disappointed

Neutral

Smiley

English