Momence recently sent out a verification email to account holders with elevated staff permissions. The intent of this email is to verify your identity and help you keep your account safe.
If you're not seeing your verification email, try these tips:
Check your spam folder
2. Check your promotions tab, or other tabs where it might have landed
3. Check that your inbox isn't full
4. Allowlist the Momence domain
Allowlisting is like telling your email client "hey, these guys are cool, always make sure they're stuff lands in my inbox."
To Allowlist an entire domain, you can omit everything before the @ symbol in the From field. (ie. just put @momence.com)
To Allowlist in Gmail, do the following:
click the gear icon in the top right corner
select the Filters and blocked addresses tab
click Create a new filter
enter the email address or domain (@momence.com) in the From field
click Create filter
check the 'Never send to spam' checkbox
Yahoo Mail:
Open Yahoo Mail and log in
Select Settings and then More Settings
Click Filters and then Add new filters
Enter a filter name
Enter the email address or domain you want to Allowlist
Select Inbox as the folder to deliver the email to
Click Save
Apple Mail
Log into your Apple Mail account
Click Mail in the menu bar
Select Preferences
Click the Rules tab
Click Add Rule
Enter a name for the rule, such as "Allowlist"
In the Conditions section, set the rule to From and Contains
Enter the email address you want to Allowlist
In the Actions section, set the rule to Move Message and choose Inbox
Click OK to save the rule
Still not seeing the email?
Reach out to [email protected], and we'll get you sorted.