What customers see in checkouts
Customers that register for class on their own via desktop are first prompted to select your business, view your schedule, select a class, and book using an existing membership, a new membership, or by paying a drop in fee.
Below this video you'll find screenshots of the several pages a customer runs through before making a payment.
Customize the colors of your checkout page: click Settings > Offerings > Branding.
Here's what a customer with a subscription or pack will now see when booking from desktop.
From a customer's Momence dashboard, they can select your studio.
They can then view your upcoming classes, and click 'Book Now.'
If they are signed in, they'll see their applicable memberships as usable toward the class.
After clicking Book Now, they'll see this confirmation page.
Allow customers to book themselves into a recurring class series
To give your customers the option to bulk book themselves into a recurring class series (where they are booked into all future classes in this series), click:
Classes > Schedule > locate the class you'd like to allow this for > click the dropdown menu to the right of it > Edit Class Template.
Scroll to the bottom > click More Settings > Allow customers to book themselves into the entire series
Click Save and you'll be prompted to choose to update all classes in the series or just classes after a certain date.
Self serving customers will now see this option at checkout.
What is auto check-in and how can it help?
The Check-in feature measures attendance. 'Auto check-in' saves you time when people are paying in person for an in person class thats about to start. For a video on how this works, scroll to the bottom of this article.
How does it work?
Lets say class starts in 5 minutes. You have a physical line of ppl waiting to either:
1) pay and 2) be checked into class; or
just be checked in (because they've already paid previously)
You'd like to expedite each customer through.
Those that are already registered just need to be checked in. Search the sign up list and flip the toggle next to their name. Below, we've checked in Ed Martin.
For those in line who have not yet registered, you'll need to first register them, (via the 'Add customer into this class' field, and then check them in. To save this extra step of checking them in, flip on the the 'auto check-in' toggle on.
Now, anyone you register will automatically be checked in.
Choose the customer to add to class.
Choose a payment option. (Credits are being used in this case)
The customer will show as automatically checked in.
In summary, the Auto Check-in feature allows you to skip step 2 of the Register / then Check-in process. It eliminates the need to go searching for the customer that just paid to check them in.
Customers pick price / sliding scale pricing
Sliding scale pricing is an option you can choose when pricing a class. You'll see it listed next to the default 'Fixed' price option.
It can be viewed as a donation opportunity for customers of higher means to give back, or a more inclusive offering, allowing those that can't normally afford to pay to join.
To use it, select it and set the lower and upper limit. Save changes.
Now, on a customer facing class sign up page, customers will now see a sliding scale bar. The marker starts at the middle of the range, allowing customers to drag it to where they feel comfortable paying.
And, you'll also see this option when ringing customers up for that class using POS, allowing you to ask the customer what they'd like to pay.
