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Set up a BBPOS WisePOS E Card Reader
Set up a BBPOS WisePOS E Card Reader

Follow these steps to set up your Stripe POS device

Erin Crager avatar
Written by Erin Crager
Updated over a week ago

Note: Momence is only compatible with a special card reader made by stripe called the BBPOS WisePOS E. You can order it directly from Stripe here.

Install/charge the battery

  • From back of device, in the the bottom left, remove cover. Note: it can take a significant amount of force to open the battery door. A house key or small coin may help.

  • Slide battery into the exposed slot with gold connectors aligned

  • Charge the reader -- plug cable into the port with the lightning bolt symbol

  • Power on the device

In a countertop deployment, leaving the device on for extended periods is expected. With a full charge, you can expect the battery to last about eight hours.

Connect the reader to the internet

  • Select Settings > Wifi Settings > choose the network and connect

Stripe has 2 wifi requirements to enable this device:

  1. Your WiFi network must use WPA-Personal or WPA2-Personal encryption and be password protected.

  2. Both your computer and the reader must be on 2.4 GH wifi.

To check your computer's current GH setting, hold the Option/Alt key and click on the Wi-Fi icon. This will give you a bunch of information on your Wi-Fi including the channel your Wi-Fi is using right now.

If you are currently on 5GHz and need to switch to 2.4GHz, this change must be made on the router.

Pair it to Momence POS

  • In Momence, click Home > Point of Sale > Actions > New Card Reader

  • Choose a location & name the card reader

  • On the BBPOS device, from the left edge of the screen, swipe right to reveal a settings button -- Tap it and enter the admin PIN 07139

  • Under Admin Options, tap 'Generate a pairing code' for device registration

  • Enter the newly generated code into the Momence section titled Registration Code, then click 'Confirm registration'.

  • on BBPOS device, click the back arrow in the top left corner to exit

Test the connection

Choose or create a test customer. If the device is connected to your network, Momence POS will detect and display the reader when a card is used for payment

Experiencing issues? Here are some things to try that may help resolve this issue:

Your router and computer should both be on 2.4 GHz.

How do I know if my Wi-Fi is 2.4 Or 5GHz?

On a mac,

  • click on the WiFi icon in the top nav bar while holding down the Option/Alt key

  • Look at the channel information written in grey text. It will say 5 GHz or 2.4 GHz

On a Windows Computer,

  • Connect to the WiFi network

  • Open your networks panel from your taskbar (click the WiFi icon in the bottom right)

  • Click on properties for your connected network

  • In the new window that opens, scroll to Properties

  • Network Band will either say 2.4GHz or 5GHz

Using wifi boosters?

using a booster? Make sure its frequency matches the router. If these two are different, the Stripe POS device will not work properly.

Allow list

Stripe Terminal requires that both the point-of-sale application and the reader are able to interact with specific domain names, all of which are "allow listed" on your network.

You can set up your router to only allow specific devices by adding their MAC addresses to the router’s Access Control list. You can find this list by logging into your router (ex. your Xfinity login) and navigating to the Security or Network menu.


After trying the above, if you continue to experience issues, email [email protected] with a description of the issue and what you've tried. Listing what you've tried will help our team narrow down possible causes, and expedite a solution for you.

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