Note: Momence is only compatible with a special card reader made by stripe called the BBPOS WisePOS E. You can order it directly from Stripe here.
Install/charge the battery
From back of device, in the the bottom left, remove cover. Note: it can take a significant amount of force to open the battery door. A house key or small coin may help.
Slide battery into the exposed slot with gold connectors aligned
Charge the reader -- plug cable into the port with the lightning bolt symbol
Power on the device
In a countertop deployment, leaving the device on for extended periods is expected. With a full charge, you can expect the battery to last about eight hours.
Connect the reader to the internet
Select Settings > Wifi Settings > choose the network and connect
Stripe has 2 wifi requirements to enable this device:
Your WiFi network must use WPA-Personal or WPA2-Personal encryption and be password protected.
Both your computer and the reader must be on 2.4 GH wifi.
To check your computer's current GH setting, hold the Option/Alt key and click on the Wi-Fi icon. This will give you a bunch of information on your Wi-Fi including the channel your Wi-Fi is using right now.
If you are currently on 5GHz and need to switch to 2.4GHz, this change must be made on the router.
Pair it to Momence POS
In Momence, click Home > Point of Sale > Actions > New Card Reader
Choose a location & name the card reader
On the BBPOS device, from the left edge of the screen, swipe right to reveal a settings button -- Tap it and enter the admin PIN
Under Admin Options, tap 'Generate a pairing code' for device registration
Enter the newly generated code into the Momence section titled Registration Code, then click 'Confirm registration'.
on BBPOS device, click the back arrow in the top left corner to exit
Test the connection
Choose or create a test customer. If the device is connected to your network, Momence POS will detect and display the reader when a card is used for payment
Experiencing issues? Here are some things to try that may help resolve this issue:
Your router and computer should both be on 2.4 GHz.
How do I know if my Wi-Fi is 2.4 Or 5GHz?
On a mac,
click on the WiFi icon in the top nav bar while holding down the Option/Alt key
Look at the channel information written in grey text. It will say 5 GHz or 2.4 GHz
On a Windows Computer,
Connect to the WiFi network
Open your networks panel from your taskbar (click the WiFi icon in the bottom right)
Click on properties for your connected network
In the new window that opens, scroll to Properties
Network Band will either say 2.4GHz or 5GHz
Using wifi boosters?
using a booster? Make sure its frequency matches the router. If these two are different, the Stripe POS device will not work properly.
Stripe Terminal requires that both the point-of-sale application and the reader are able to interact with specific domain names, all of which are "allow listed" on your network.
You can set up your router to only allow specific devices by adding their MAC addresses to the router’s Access Control list. You can find this list by logging into your router (ex. your Xfinity login) and navigating to the Security or Network menu.
After trying the above, if you continue to experience issues, email [email protected] with a description of the issue and what you've tried. Listing what you've tried will help our team narrow down possible causes, and expedite a solution for you.