Why can't customers search for my business on the mobile app?
Customer's can't search the mobile app for businesses that use Momence because Momence wants to ensure other businesses don't steal your customers away.
So, we've built the mobile app to only show your customers the businesses they've previously made purchases from.
In other words,
if they've made a purchase from your business (using a Momence account),
and they then download the Momence mobile app (and register using the same email address),
they'll see your studio listed as a shortcut
If you have a customer that says they've downloaded the app and they can't see your business, send them a link to your schedule/memberships so they can make a purchase.
You can do this one of 4 ways:
Ask your Onboarding Manager to send a Welcome Message
If you are on a plan that includes Onboarding, your Onboarding Manager can send out a Welcome Email on your behalf. If they've already sent this message to your customer base, you can point this customer to that email.
Send the customer a one off message with the link to 'your page'
Click your logo in the top left, click 'Your page', copy that URL
Then share the URL with them via the Inbox messenger (Home > Inbox)
Consider using the Schedule Plugin
Add this bit of code to your website and direct customers there. See how it works and learn more here.
Send out an email blast to customers using our Marketing Suite Add On
The marketing suite doesn't just allow you mass message your customers. It also allows you to create Marketing Templates and Sequences that target special groups you'd like send special messaging to grow your business. Learn more here.