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If customers run out of credits & can’t join class off the waitlist, shouldn’t the customer’s card on file be charged?
If customers run out of credits & can’t join class off the waitlist, shouldn’t the customer’s card on file be charged?
Erin avatar
Written by Erin
Updated over 10 months ago

The customer's card on file will not be auto-charged in this case unless a special General setting is enabled.

In Settings > General Setup, near the bottom under the section titled Unpaid Class Bookings you can enable "Automatically settle (pay for) unpaid bookings before a class starts" & subsequent " Charge payment method on file if no membership is found".

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