What's a Webchat?
A Webchat is a dialogue box on your website. It's for prospective customer's to contact your business. Visitors enter their phone number, send you a message, and you can respond right from your Momence Inbox.
If a customer starts a dialogue and Momence doesn't see the customer in your customer list, they're automatically added as a lead with their source shown as “Webchat”.
Update: You can now enable a popup message to bring attention to the webchat button when someone is visiting your website. This can help people to understand that it’s an interactive component that they can easily write to.
To enable this feature, navigate to: Marketing > Webchat > toggle on ‘Enable popup message’ > choose the verbiage for your popup and save.
To activate Leads (and webchat), navigate to Marketing > Leads
How do I embed a Webchat to my site?
Click Marketing > Webchat > customize it while previewing changes to the right.
Note: to see where the 'Button text' will show, click the 'x' to collapse the chat.
After customizations are complete, click Save > then copy the entire code snippet in the bottom right.
After copying the code, open your website builder.
In Wix, click Settings > scroll to Advanced > click Custom Code > under Head, click Add Code > paste the code snippet > choose all pages (or specific ones) > click Apply.
In Wordpress, click Plugins > Add new Plugin > search for Insert Header > select the plugin titled 'Insert Headers And Footers' by WPBrigade > click Install & Activate.
Click Manage Plugin > from the plugins page, scroll to find the newly installed WP Headers and Footers plugin > click Settings > Under Scripts in Header paste the code snippet > scroll down and Save Changes.
In SquareSpace, click Website > Pages > under Utilities click Website Tools > click Code Injection > in the header, paste the code > click Save.