What are buffer times?
Buffer times create space between appointments so that appointments aren't back to back. This is to give staff time to prep for the next appointment or complete tasks associated with the appointment that just finished.
Where can I control these settings from?
Buffer times can be controlled from three places:
Appointment Settings
Board Settings
Service Settings
Can you give an example?
Without buffer times, you might have a schedule of back to back appointments, like this.
Buffer times of 15 minutes before and 15 minutes after would result in a schedule that looks like this.
What about negative buffer times?
Negative allow you to create a scenario like this, where appointments can overlap.
A buffer time of -15 minutes at the end would mean that the last 15 minutes of the reservation could be overlapped by another appointment.
A buffer time of -15 minutes at the beginning would mean that the first 15 minutes of the reservation could be overlapped by another appointment.
Can customers see buffer times when they schedule?
No. A scheduling customer will only see a list of available open times.
