You no longer have to manually add a waitlistee to a recently cancelled appointment.
From Settings (bottom left) > Waitlist Settings > Appointments you can now choose how your customers are automatically added from the waitlist.
How does Manual work?
'Manual' allows staff to reach out to waitlistees for an appointment and book them in.
For example, lets pretend we just received a call from our last customer of the day, Lisa. She needs to cancel. A thin purple line indicates someone has booked onto the waitlist for this time slot, next to Lisa's appointment.
We can cancel Lisa's appointment now and this waitlist place holder will remain, preventing others from booking it until we've contacted the waitlistee.
Clicking the waitlistee will pull up this side panel where we can contact the customer, and book them in.
Double Opt-in
Double Opt-in will text the first person on the list and give them some time to respond before texting the next person on the list. You choose how much time is given.
Once that second person has been texted the first person can no longer book via text and is notified of this if they attempt to.
Fastest Fingers First
Fastest fingers first texts all waitlistees for that appointment at once. The fastest to reply gets the appointment.
Cut-off & Uptime Settings
Both Double Opt-in and Fastest Fingers First make use of the following settings:
Cut-off period: How long should Momence hold this spot for the waitlistees to confirm if they can make it? This time period stars the moment an appointment is cancelled.
Uptime Settings: if you prefer not to bug your customers after hours, you can set the start and stop times here. Momence will respect these boundaries.
Note: If a customer doesn't have a phone number on file, Momence will email them instead. To learn more about waitlists for appointments, click here.