This article covers what Direct Debits are, the different methods Momence supports, how to enable it, and other considerations.

Direct debits allow you to pull funds directly from your customer’s bank account for both one-time and recurring purchases. This payment method is particularly useful for businesses working with renewing subscriptions or for those who want a low-cost alternative to cards – direct debit fees are reduced by more than 60% compared to credit card transactions.

*Please note that direct debit transactions may take some time to settle. During this time, customers can make use of their purchases.

Direct debits take different forms depending on the country your businesses is located:

In order to enable Direct Debits for your business, you need to navigate to Settings, click Get paid under the Administrative heading, and toggle on the direct debit payment methods you'd like to enable.

After activating direct debits for your account, customers will have the option to pay using a direct debit option when making a purchase in the app or browser. Stripe, the payment processor we partner with, has an article describing how the process looks like from the customer point of view here: Payment Experience.

You have the opportunity to prioritize the use of direct debits for payments for those customers who have chosen to authorize a direct debit mandate. In order to do so, you need to navigate to Settings, click General setup, and enable the option that reads "Prioritize direct debit payment methods when processing membership renewals" as shown below:

For our hosts based in Canada, you can now accept payments from customers who prefer to use Interac! This is live on all accounts and you will be able to accept payments immediately.

To enable Direct Debit, navigate to your settings, select Get paid.

Click Classes > Schedule > choose a class

From the class details page, search for the customer > add them in using one of their existing memberships or click Open Point of Sale (POS). To add them in for free, use the POS option.

To sell a membership to a customer, you can either click:

Home > Point of Sale > select the customer > choose membership > select payment

or

Memberships > Subscriptions & Packs > select membership > new sale > choose payment method

If you want to avoid charging customers right way for their membership, this article is for you.

Momence has a feature using the POS that allows adding memberships to customer profiles without immediately charging.

How to charge customers at start of membership?

How to confirm Pay at start?

Under the customer profile you will see the Pay at start icon under their Overview page

Notice:

You can do this one of two ways:

Through Point of Sale > click Home > Point of Sale > choose the customer > add the subscription or pack to the cart > under payment method, choose free buy.

Click Memberships > Subscriptions/packs > select the membership > scroll to the Active signups list > click New sale > search for the customer > choose free option.

Note: for both options listed above, if the subscription is a renewing subscription, the customer will continue to receive the benefits free of charge every billing cycle.

If you would like to set an expiration date to these benefits or a planned price increase, head to their profile, click the dropdown menu to the right of the subscription and click Edit.

Customers on the mobile app will now see two new tabs off to the right hand side:

In addition, if you're offering products with specific tags, those will show at the top of the product list, allowing your customers to filter down by product category. Notice how the default setting is set to All, and that there's a yoga tag just to the right.

If you've set up a gift card creation page, you're customers will now also see a tab for that page on the mobile app. Pro tip: Depending on the size of your phone screen they may need to scroll right to see this tab.

From here they can quickly purchase a gift card using either a preselected value or a custom range. To learn more about how to create a gift card creation page, click here.

Point of Sale allows your customers to pay for other customers. To do this, click Home > Point of sale > type the person's name that will pay and select them.

Choose the 'pay for someone else' toggle > then type the name of the person they'll be paying for and select them.

Choose what they're buying, choose payment method and take payment.

To send a receipt, pull up the customers profile.

Click Customers > Customer List

Search for the customer and click their name

From their profile, click Activity > History

Locate a purchase > click the dropdown > send receipt

Confirm the email to send it to or download as PDF.

Here's an example of a receipt the customer will receive.

Alternatively, you can also send receipts from the payments tab.

To turn these settings on click Settings > General Setup

Scroll to the near bottom section titled 'Unpaid Class bookings auto-settlement'.

Here, you'll find settings to:

Make sure to save changes at the bottom when done.

When customers purchase your classes, appointments, subscriptions or packs, they're given the opportunity to save their card on file for future purchases. This reduces "friction" or steps to completion in future checkouts.

If they choose to save the card on file, this will also make it available when you are ringing them up using Point of Sale, provided you're in a territory that allows for this. In the payment section of a POS sale, you'll then see the card populate as a selectable option.

Note: Momence will not allow an admin or front desk operator to save the card on file for future purchases. This needs to be done by the customer when they are self serving.

To edit a customer's card from your Admin account, click Customers > Customer List > search for the customer > click their name > click Actions > Edit card on file

If the customer is asking how they can edit their own card on file from their customer account, have them click their name in the top right > then 'Save Card on file'

At this time, split payments can only be made by a staff member with access to your Point of Sale (POS).

For self serving customers, if they have less dollar credits than the item costs, the transaction won't be possible unless the customer purchases additional credits -- and they'll see an option to do this.

For instance, this class is $15.

If they click 'Add credits', they can add what they need to complete the transaction. This requires a card on file.

Create a new custom payment method

Give it a name & submit

In POS checkouts, after choosing Other, you'll now see this payment option

After the sale is made, in reports like Total Sales, you'll find this alternative payment method listed under the Payment Method column.

Paying on the go can be a challenge when you forgot to pack your wallet in your workout gear, or you're not in a convenient place to type in your card number. We know how important ease of booking is to customers and how, if they can’t book right then and there, you might lose a potential new client to distraction.

Introducing: Apple Pay on the Momence App! Now nothing will stand in the way of customers booking (and paying for!) your classes.

Now, anytime a customer is purchasing something on the mobile app, they will see an Apple Pay option, which will lead them through the steps of purchasing using the card linked to their Apple Pay.

Health care provider codes allow you to invoice insurance companies that cover your services.

You can now create and assign these codes in Momence to your business, your staff, and your services. Then, after services have been performed, you can generate an invoice from the customer's profile, from their membership's drop down menu.

Here's how to add codes for:

Your business: Click Settings > General Setup > scroll to bottom

Staff: Click Studio > Teachers > click the drop down next to their name > Edit > Healthcare provider codes > Add code

Services: Click Appointments > Services > choose the service > click Edit > scroll to Additional settings > Healthcare provider codes > add code

Today, customers demand faster checkout flows than ever, checkouts with less steps to completion. Momence prioritizes removing customer friction in checkouts wherever it can, which translates to additional revenue for your business.

With the addition of Apple Pay and Google Pay to our checkout flow, making a first purchase at your business has never been easier.

How do I set this up?

No need to turn anything on - these payment options appear automatically on all of your checkout pages. A customer’s card number will still be saved for future purchases or renewals if they use one of these options.

Customers on a Safari browser will now see an option to Book with Apple Pay.

Customers on a Chrome Browser will see an option to book with Google Pay.

Note that if you have any Custom Field requirements, the customer will first need to fill these out before Apple Pay or Google Pay shows as an option.

If you have a customer with dollar credits or cash they'd like to use toward a sale, you can use the Split Payment toggle in POS (to the right of the Payment options).

Here are some use cases. Skip to:

How to take dollar credits, then the rest on a gift card (or credit card)

How to take cash, then the rest on a card (or alternative payment method)

Start a sale (Home > POS > select a customer > add items to the cart > scroll to Payments).

Toggle on Split Payment > choose Cash > enter the amount you're taking > click Add Payment Method.

Click Add new payment method.

Choose your second payment method (if its a card or direct debit, select that option and the balance will pre-populate) > then click Add payment method.

Click Confirm Purchase

The customer will then receive an emailed receipt with a breakdown of their split payment amounts.

Start a sale (Home > POS > select a customer > add items to the cart > scroll to Payments).

Toggle on Split Payment > choose Membership > select Use Money Credits.

(note: if the balance is higher than the customer's money credits, a red warning will show. To get past this warning, update the 'Amount to be Paid' field with the money credits available)

Enter the amount you're taking > click Add Payment Method.

Add your second payment method.

If its a card or direct debit, choose card and the balance will pre-populate. If its a gift card, select Gift Card, enter the gift card's code and click Apply.

click Add payment method.

Click confirm purchase.

The customer will then receive an emailed receipt with a breakdown of their split payment amounts.

You can now sell credits right from the POS. You have two options:

After clicking Home > POS > selecting a customer > choosing Money/Class Appt Credits, Add the Amount.

Then click Add to Cart and choose Payment method.

The customer can then use these credits when paying.

Set up an alternative payment method to use in POS

From Settings > click Custom payment methods

Click Actions > Create new custom payment method

Name it and Submit

Now, when you are ringing someone up using POS, you can select Other and choose the new payment method.

This will log the sale under the custom payment method in your sales reports.

Taking tips allows your customers to show their appreciation for what your instructors do and immediately reward those that are going above and beyond. You can take tips from two places: The Appointment Schedule and POS.

To take tips from an appointment schedule page, locate the unpaid appt, click it, then click pay. You'll see an option to add a tip.

To use the tip feature in POS, add the item first (class, appt, etc), then click Add tip.

This will pull up a pop up that gives preselected amounts for easy tipping. Have the customer select one and it auto-calculates the tip based on the cost of the item. In this case the item cost $60, the tip chosen was 15%, and amount calculated displays $9.54.

After clicking Add to cart, the tip shows as a new line item.

Update your tipping percentage options from Settings > General Set-up > scroll down the bottom where you'll find Tipping.

The Combined Payroll Report has its own tips section down at the bottom of an individual teacher's report.

To see this, click Analytics > Reports > search Combined Payroll > click on a teacher > scroll to the bottom.

And since tips are typically taxed, you can choose the tax rate for tips from Settings > Tax Settings.

The POS allows you to:

To start ringing up customers, click Home > Point of Sale.

To learn how to take tips, see this article.

This video covers how to use the most common point of sale features.

Today, while its possible to accept a gift card or dollar credits for a renewing membership's initial payment, there currently isn't a way to have its remaining balance applied to future renewals automatically.

There is, however, a workaround that will allow you to:

Note that you can apply dollar credits instead of using a gift card by navigating to a customer's profile, checking to see how many dollar credits they have just below their name, then editing the future renewals down by the same amount.

Take payment for the first membership renewal with the gift card

Click home > POS > select the customer, add the membership to the cart > select gift card > enter the code > Before you submit the sale,

note the 'amount left' on the gift card (If the amount left is $150, and the sale you're about to perform is $50, the remaining balance will be $100) > copy the gift card code before Submitting the sale, and remember the new balance (you can always retrieve this figure from Studio Setup > Gift Cards later.

Next, comp the customer's upcoming renewals based on the gift cards new remaining balance.

Navigate to the customer's profile via Customers > Customer List > select the customer > locate their membership > click the dropdown menu to the right > Edit

Update the scheduled payments by zeroing them out by the amount of the remaining balance. Ie. if there's $100 left on the card and the membership costs 50 a month, zero out the next two months.

Important: after making changes, make sure to scroll to the bottom of the pop up to save these changes.

Next, zero out the remaining gift card balance

Click Studio Setup > Gift Cards > search for the gift card number by pasting it into the search bar > zero it out

Lastly, make sure the customer has added a card on file (from their profile, click the Actions menu in the top right. You can add their card info from this menu or you can have them log in on their own time to momence.com to handle this.) Having a card on file will ensure they get to keep their membership benefits when the first charge hits.

As a host, you can ring customers up and "put it on their tab" so to speak.

This only works with classes, meaning that if you have a cart with just a class in it, you'll see an option to Pay Later.

If you have other items in the cart (like a package or a product), this Pay Later option will disappear.

If you're ringing up a customer that owes for classes, you'll see an 'Unpaid Class' option. Select this to add the unpaid classes to the cart.

Yes, under Settings > General Setup > scroll to Unpaid Class Bookings Auto-settlement and choose when they'll get charged.

We know that, sometimes, customers want to purchase something with a card that they don’t want to save for future purchases. For example, if they’re using a card specifically to purchase a one-time product, but have a different payment method for their auto-renew membership.

You now have the option to deselect the save card on file checkbox anytime a customer is using a new card. And, if the customer wants the new card saved for future purchases, just keep that box ticked. You’ll now find this option anytime you or your staff is making a new sale with a new card through the POS or quick sale pages.

A void removes the transaction completely in Momence and also gives an option to refund the customer in a pop up menu. Voiding a transaction in Momence doesn't void the purchase in Stripe. The purchase will still continue there unless you also process a refund from Momence, which will make the customer whole.

A refund allows the original transaction to remain in Momence and also creates a second transaction that refunds the customer.

If a customer purchases something for, say $60, your net revenue after the fee is $57.36. At this point you've paid a fee of $2.64.

If you then refund or void the transaction, the customer gets the full $60 back. So while there isn't an additional fee here, you won't get that $2.64 back, regardless of if you void or refund.

When you cancel a class, a pop up shows an option to credit the customer a class credit to use towards another class.

If you want to refund the customer their money back to their card, you'll need to go to the customer's profile a refund them from there. Here's a support article on how to refund: https://intercom.help/momence/en/articles/5845311-how-to-refund-or-void-a-transaction

Under Activity > History > click the dropdown menu to the right of a transaction.
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A refund puts money back into a customers account. It allows the record of the purchase to remain and shows another for the money being returned. Voiding a transaction removes the original purchase entirely.

To refund a transaction, click Customers > Customer List > search for the customer & click their name.

From their profile, click Activity > Payments > locate the transaction > click the dropdown > click Refund (in money or Momence credits).

To void a transaction, from the customer profile click Activity > History > locate the transaction > click the drop down to the right > click Void purchase

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On a customer's profile, under Activity > Payments, you'll now find an option to send a credit note to a customer in the form of a pdf. This pdf can also be downloaded on your end.

In addition, its worth noting that the moment you issue a refund in credits to a customer's account, they'll get an email notification like this one.

However, if they need a break down of this refund in the form of a pdf like this one, click that dropdown menu pictured above and choose send/download receipt.

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To manually create and sell a gift card to a customer in POS,

Click Home > Point of Sale > choose the customer > select Gift Card > click the Plus sign > scan the physical card, and fill in the prompts. (If no card exists, allow Momence to generate a code for you by leaving the code field blank).

Add the amount, the expiration date, and choose what its applicable to. Take payment and the code will be emailed to the customer.

Click Studio Setup > Gift Cards > Gift Card Creation Page > follow the prompts > copy the link & add it to your website.

If you'd like your gift card creation page to display on your website, you can achieve this using 'Embed on website' button.

Here's an example of some preset values you might give your customers to choose from.

Within your Transactional Templates (Studio set-up > Transactional templates) there is now an editable template for 'Gift card purchased as a gift confirmation'.

Here's the default email template Momence has written for you, with an example of how it looks when a customer receives it. The words in curly brackets {{ like this }} are used as placeholders to insert information relevant to the gift card, like an expiration date or promo code.

To make changes to the template, click Studio set-up > Transactional templates > search for 'gift card' > select one of the two gift card templates you see pictured below to make changes.

If you get a lot of gift card requests and want direct these to a special self service page, Momence allows you to create some preset values to choose from or a custom option.

After following along with this article you can expect your customer facing page to look something like this.

To get started, click Studio set-up > Gift cards > gift card creation page.

Toggle on 'Allow customers to create their own gift cards' > then fill out the form. You'll find options for a min/max range (this will display as the custom option shown above). 'Possible values' will display to the customer as preselected options, making it easy to checkout fast.

Click Apply Changes, then preview the customer experience by clicking the link above. When you're satisfied, copy that link and paste it anywhere on your site you'd like it to live.

Momence allows you to set up a gift card creation page where your customers can purchase gift cards for themselves or others. Gift card codes are then sent to the intended recipients.

With the holidays in mind, Momence recently rolled out a change that allows the purchasing customer to schedule when the code will be sent with a special message.

To find (or setup) your gift card creation page, head to Studio set-up > Gift cards > Gift Card Creation Page.

First, use the 'gift card creation page' to choose which options your customers will see. This page will contain a link you can copy and paste to anywhere you'd like your customers to see it.

If you'd like your gift card creation page to display on your website, you can achieve this using 'Embed on website' button.

Here's an example of some preset values you might give your customers to choose from.

Within your Transactional Templates (Studio set-up > Transactional templates) there is now an editable template for 'Gift card purchased as a gift confirmation'.

Here's the default email template Momence has written for you, with an example of how it looks when a customer receives it. The words in curly brackets {{ like this }} are used as placeholders to insert information relevant to the gift card, like an expiration date or promo code.

To make changes to the template, click Studio set-up > Transactional templates > search for 'gift card' > select one of the two gift card templates you see pictured below to make changes.

Most website builders (like GoDaddy, Squarespace, Wix, etc) have some kind of mechanism that looks like a plus sign, or something usually titled 'add section'.

On your website builder, locate the page where you'd like to add the gift card plugin and click that 'Add section' plus sign.

In the menu that pops up, search for 'html'. This will usually produce the option your looking for, which is a short form where you can add some custom HTML. It's often found under a section called 'Files and Web,' so if you're not seeing it, try searching for 'files and web.'

Now, in your Momence dashboard, grab that gift card plugin code by clicking Studio Setup > Plugins > Gift Cards > and copy the code you see.

If the preview you see to the right is not to your liking, you can make changes to this Gift Card Creation page from Studio Setup > Gift Cards > Gift Card Creation Page.

Select Home > Point of Sale > select a customer > in the Cart section, choose gift card > Add a new gift card (using the plus button)

Note: If you sell a lot of gift cards, you can set yourself up for expedited gift card sales by generating a list of gift card codes in advance.

These codes will be visible in that dropdown menu for easy adding to the cart (see screenshot below).

To do this, in the left hand nav, click Studio set up > Gift cards > Add gift carts

Back to the gift card checkout, after clicking that plus sign, you'll see the menu below. To auto-generate a code, leave the field for Promo Code blank.

If a physical card exists, and you're using a bar code scanner, place your cursor in the 'gift card number' field and scan it in. Or just enter the code on the card.

Then, enter Amount > the Expiration if applicable > choose what its applicable to and click 'Add'

The gift card will now be available to select from the dropdown menu.

Click 'Add to cart' > choose payment method > click Charge Customer

A confirmation email with the code to use will be sent to the paying customer

The code can be used in the promo code field of any checkout. Below is a video of what the customer experience will be with entering this code.

Momence can create a gift card code for your paying customer. If you are looking for a physical gift card to use in this process, we recommend ordering a stack from an online vendor, and, when they arrive, you can scan them as you create them during a sale.

You have two options here, the gift card creation page, which is a stand alone URL hosted on Momence and the gift card plugin, which allows you to embed a gift card creation form on any page of your website.

Both can be accessed from Studio Setup > Gift Cards.

You can see who purchased a gift card from Studio Setup > Gift Cards > search for the specific gift card number.
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Note that if you're looking for 'Gifted' details (ie. who the customer gifted this card to, this level of detail is not available unless the customer was rung up using Point of Sale and paid for someone else. It currently will not show this detail if the customer filled out a gift card form on a gift card creation page or from your plugin.

Click Studio Setup > Gift Cards > search for the specific gift card number.

Under Purchase Link you'll see who made the purchase and for whom.