Product FAQ's

You can now add Products to Appointment Services.

This means that when a Service is booked, Momence automatically removes the associated product from your inventory, allowing you to hand it to the customer on the day of the appointment while keeping inventory counts accurate.

After an appointment with an attached product has been booked, the staff member assigned to the appointment will see the product listed in green.

Note: it can help to make the product name as descriptive as possible so that the staff member understands which product to grab.

Customers on the mobile app will now see two new tabs off to the right hand side:

In addition, if you're offering products with specific tags, those will show at the top of the product list, allowing your customers to filter down by product category. Notice how the default setting is set to All, and that there's a yoga tag just to the right.

If you've set up a gift card creation page, you're customers will now also see a tab for that page on the mobile app. Pro tip: Depending on the size of your phone screen they may need to scroll right to see this tab.

From here they can quickly purchase a gift card using either a preselected value or a custom range. To learn more about how to create a gift card creation page, click here.

When you upload products to Momence, an online store is automatically created. This store is not public unless you share the URL. Customers viewing the store can search by product name or filter by category.

Important: Before you share the store out you'll first want to consider a shipping option for each product (unless you plan to hand off these products in the studio after they're purchased).

To preview the store after uploading a few products, click Studio Setup > Retail products > Online store.

To add new products, click Create new product > enter product info > choose to allow shipping'. Note that the default setting is to display the product in the online store.

Just below the Price and Inventory sections, you'll find a field for Barcode. If your business is using a barcode scanner to sell items, you can save time here by scanning in the barcode.

If you've toggled on 'allow shipping' customers that view the product page will see this address field just above the payment section.

The customer will also receive an email confirmation.

After the purchase, you'll receive an email confirmation with shipping info included.

To edit your customer's Purchase Confirmation email template, click Studio Setup > Transactional Templates > search for Product > click the template and make changes.

If you run multiple locations and sell products, duplicating your products across each location is no longer required.

You can now use one product for multiple locations and set it's inventory levels across all locations using it's variants. Each product now contains within it's 'edit' page a special setting called 'Manage inventory per location'.

***Important***: enabling this setting will wipe the product's current variants' inventories. To prevent data loss, Momence allows you to temporarily move an item's inventories to a single location so as not to lose your data.

To get started, navigate to an item, click Actions > Edit.

Scroll to Inventory > toggle on 'Manage Inventory per Location' > choose which location to move the current inventory to > scroll and Save.

Below the Variants section you'll now see Inventories. Click Add new inventory to add variants by location.

Select the variant you're adding inventory levels for > choose the location where you're setting those levels > add the number of units in stock (and reorder levels / max stock if needed).

Repeat until all your inventory is added. As the list gets longer, consider using the blue Filters button to narrow it down.

In POS, your staff will see an option to select which location they'd like to sell the product from, and, once sold, the inventory levels will automatically update.

This article describes how to use purchase orders to create and track orders from your suppliers when you need to restock your products

When in the Products section in the Dashboard, you can click the "Actions ⋮" button to access the purchase orders section. Once on this page, you will be able to see your previous purchase orders and track their status.

You can also create new purchase orders by clicking on the "+ Create new order" button. This will prompt you with a section where you can select the supplier you are creating the purchase order for, and other details such as the purchase order ID, some notes, a phone number, as well as the products and the number of units for each that you've ordered.

Once all this is complete, you can select "Create" to add the purchase order to your list for future tracking.

Only when the customer purchases on their own through a customer facing checkout page (ie. not when a staff member rings up the customer using POS).