Momence

There is currently an option available to prevent customers from canceling their renewing memberships. However, this feature must be enabled within the General setup section of the dashboard.

<a href="#h_382e9f2f7a">How can I prevent customers from cancelling their membership?</a>

<a href="" rel="nofollow noopener noreferrer" target="_blank">How was my customer able to cancel their membership?</a>

Click on General set-up under the Host account section

Under the Misc. account settings enable the Disable customers from being able to cancel their renewing memberships (overrides individual membership settings) toggle

Scroll to the bottom and click Save

1. Click on Settings 
2. Click on General set-up under the Host account section 
 1. 
 
3. Under the Misc. account settings enable the Disable customers from being able to cancel their renewing memberships (overrides individual membership settings) toggle
 1. 
 
4. Scroll to the bottom and click Save

By default customers are allowed to cancel their memberships if they are not tied down to a contract based membership, if the toggle mentioned above is enabled they will no longer be able to cancel on their own. 

Any members who wish to cancel will have to contact the studio directly. 

Customer Membership Cancellation View on Profile  

If the mentioned setting is disabled, customers can cancel their membership via their customer profile.

Remove the ability for customers to cancel renewing memberships.

Disable membership renewal cancellations

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Disable Membership Cancellations

Customer Membership Cancellation View on Profile