Momence Help Center

Subscriptions

Subscriptions and Packs Overview

Subscription FAQs

Limited use subscriptions vs packs: when are credits deducted?

How to check for a customers renewal date

How to Edit a subscription's renewal date or amount

How to Bulk update multiple active members subscription price

How to Freeze a customer's subscription

Why can't I enable auto-renew on my subscription?

Subscription FAQ's (all)

How to create a subscription that doesn't allow its customers to book past their renewal date

With 'Allow Over Booking, What's the Customer Experience?

Benefits / What's included

Classes included in Membership

Link a subscription to another subscription or pack for added benefits

Choose what a subscription can be used for

Limit customers on subscriptions to one visit per day

Create a staff membership to give benefits, use a price rule to give discounts

Cancel an auto-renewing subscription

Schedule a customer's subscription cancellation for a future date

Un-cancel a customer's subscription renewal

Disable membership renewal cancellations

Why was a student not charged a no-show penalty fee?

Contracts / Custom Questions

Enforce subscription contract agreements with electronic signatures

Custom questions for memberships

Duration Settings

Subscription Duration Settings

Updating membership prices and duration

Flexible 'Activate on first use' dates for subscriptions

'Activate on first use' explained

Guest Passes / Gifting

Guest passes are now available in subscriptions

Gift a membership

Intro Offers / Trials

Intro offers with subscriptions

Create an intro offer for a limited # of classes

Create an intro offer for unlimited classes

Free Trial Customizations for Subscriptions

Quickly identify the classes that have been booked using a membership or pack.

Freeze / unfreeze a customer's subscription

Allow over-booking with limited use subscriptions, give discounts on each over-booking

Payment Settings

Payment Settings with Subscriptions

Preserve Payment Setting

Bulk edit the renewal prices of active subscribers + how to bulk freeze

Can I adjust credit card fees on a per customer basis?

Renewal Settings

How subscription renewals work

Create a subscription that auto-renews

Renewal Settings with Subscriptions, Explained: Trials, Overbooking, Max Renewals and More

Automatically Change a Subscription's Price After X Renewals

View a customer's renewals & payments

What happens when a customer's renewal payment fails?

Limited Use Subscriptions

Usage limit settings with subscriptions

Create an auto-renewing usage-based subscription

Edit a usage based subscription from a customer's profile page

In usage limit subscriptions, combine your usage credits

Use rollover credits with limited use subscriptions

On-Demand Subscriptions

On-demand subscription overview

Create a regular subscription that includes access to on demand content

Share memberships with other hosts

Transfer a customer to another membership

Move a membership from one customer to another

Move a customer from a subscription to a pack, using refunded credits

Allow customers to initiate a membership transfer on their own