Note: this list of questions will grow over time. If you don't see a question that should be here, email [email protected].
How to check for a customers renewal date
Click Customers > Customer List > search for said customer and click their name.
The customer's subscription renewal date can be found on their profile under Overview.
How to Edit a subscription's renewal date or amount
Click Customers > Customer List > search for said customer and click their name.
Click the dropdown menu to the right of the subscription > click Edit.
From here you can:
edit he renewal date,
add how many renewals are left,
update the renewal price for all future renewals
update individual prices of upcoming renewal months
When you're done, scroll down to save your changes.
How to Bulk update multiple active members subscription price
Click Memberships > Subscriptions and Packs > click the subscription in question
Scroll to the bottom, below 'What's included' > to the right of the customer list click the dropdown menu with three dots > click Bulk edit active members
Choose the new renewal price everyone will pay. You'll have choices between how to edit the price:
Specific: Change the price to whatever the new one will be. Just list what the new price is.
Absolute: Increase the price by a specific amount. Ex. put $7 to increase to current subscription price from $50 to $57.
Relative: Increase the price by a percentage amount.
With both absolute and relative, you can use negative numbers to decrease the amount of the subscription.
How to Freeze a customers subscription
Click Customers > Customer List > search for the customer and click their name > from their profile click the dropdown menu to the right of the subscription > Freeze.
Choose when to freeze. You can have it start now or schedule it. You can even schedule when it will un-freeze.
If you don't see a question that should be here, email [email protected].