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Freeze / unfreeze a customer's subscription
Freeze / unfreeze a customer's subscription
Erin Crager avatar
Written by Erin Crager
Updated over a week ago

Momence allows you to freeze customer's subscriptions immediately for an indefinite period or schedule the freeze. You can even schedule when you would like the 'un-freeze' to occur if you have that information on hand from the customer.

Note that freezing will cancel the customer's future bookings made with this membership but only within the freeze period if its scheduled (ie. from this date to that date). If the freeze is scheduled indefinitely the all future bookings will be lost.

When a customer needs to freeze their membership, you can do this by clicking: Customers > Customer List > from Overview locate the subscription and click the dropdown menu to the right > click Freeze

In the pop-up that displays, you'll find options to freeze now, or schedule the freeze for another day. The second row will allow you to schedule that unfreeze date if you know it.

Preserve payment setting

This is a setting that lives within Renewal Settings of Subscriptions. You would have seen this when setting up the subscription initially.

It deals with the question of : 'What happens when we unfreeze a subscription?'

Here's how it works:

If toggled on, it preserves their payment schedule and the customer is charged the full price of the subscription on the same day they were normally charged before freezing.

If toggled off, it auto-calculates the prorated amount they owe based on the freeze period.

If you hover over the question mark you'll find a more in-depth explanation.

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