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Freeze / unfreeze a customer's subscription
Freeze / unfreeze a customer's subscription
Erin Crager avatar
Written by Erin Crager
Updated over a week ago

Momence allows you to freeze customer's subscriptions immediately for an indefinite period or schedule the freeze. You can even schedule when you would like the 'un-freeze' to occur if you have that information on hand from the customer.

Note that freezing will cancel the customer's future bookings made with this membership.

When a customer needs to freeze their membership, you can do this by clicking: Customers > Customer List > from Overview locate the subscription and click the dropdown menu to the right > click Freeze

In the pop-up that displays, you'll find options to freeze now, or schedule the freeze for another day. The second row will allow you to schedule that unfreeze date if you know it.

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