Unfortunately, our system currently does not have the capability to adjust credit card fees on a customer-by-customer basis. The credit card fee toggle applies to all customers uniformly. However, there are a few alternative solutions you could consider in order to make your customer happy.

1. Offer a discount or credit on their membership fee

You could offer a small discount or credit on their membership fee to offset the credit card fee they would incur. This way, the customer still receives a benefit similar to the free ACH option you advertised.

2. Implement a different alternative payment method

If possible, you could explore implementing a different alternative payment method that does not incur credit card fees for this specific customer. This could be a manual process outside of your current system.

3. Communicate transparently with the customer

Explain the situation to the customer and offer alternative solutions to make up for the discrepancy. Communication is key in these situations, and customers often appreciate transparency and effort to find a solution. It's important to prioritize customer satisfaction and find a solution that works for both parties.

While adjusting credit card fees on a customer-specific basis may not be feasible at the moment, exploring alternative solutions and communication with the customer can help maintain a positive relationship.