In February 2024, Gmail began requiring bulk senders, those who send more than 5,000 messages to Gmail addresses in one day, to enhance email security to reduce spam. The main requirement is that emails sent to a Gmail address must have some form of authentication.
To accommodate this, we made several changes to our marketing suite email verification.
As a host, what's required of you is to verify your email domain through your dashboard.
You'll need to:
Navigate to Settings while logged into your Momence as an admin > click on Marketing suite settings > scroll to “Domain verification for emailing” and follow the steps below.
PS. we've run through some of the most common website builders like Godaddy, Cloudflare, Squarespace and have put together specialized tutorials for each.
Step 1
Add your domain. E.g. “momence.com” and click Save domain
Step 2
Add DNS records to your domain. Find your respective DNS provider's documentation in the list provided. This will guide you on how to add the DNS records.
Copy the DNS records from your Momence Dashboard, and follow the documentation to complete this step. Once this is done, we will verify these records and the status check will turn green as shown before. Bear in mind this verification may take up to 72 hours.
Having trouble following along with documentation from your domain provider?
We've run through some of the most common domain providers, and documented the steps with screenshots on how to update your DNS settings. Click here to view the list.
To contact the support team for your specific domain provider, use one of the links below:
Crazy domains -- https://www.crazydomains.com.au/contact/
GoDaddy -- https://www.godaddy.com/contact-us
Squarespace -- https://support.squarespace.com/hc/en-us/requests/new#choose-topic
Dreamhost -- https://www.dreamhost.com/support/
Cloudflare -- https://support.cloudflare.com/hc/en-us
Hostgator -- https://www.hostgator.com/contact
Namecheap -- https://www.namecheap.com/help-center/live-chat/
Names.co.uk -- https://www.names.co.uk/support/categories/domains/
Wix -- https://support.wix.com/en/article/contacting-wix-customer-care-for-support
If you can't get a hold of them, or the information they give you contradicts the steps you need to take in Momence, feel free to let us know and we'll be more than happy to assist you.
Step 3
Once the previous step has been completed and the DNS records are verified, the final step is to set the sender email address you’ll use to send emails to your customers. E.g. “[email protected]”.
______________________
# SPF
# DKIM
# DMARC