When a spot opens up in a full class, you have 3 options for how your waitlisted customers can fill that open spot.
First come, first serve
When a spot opens up, the first wait-lister is automatically added and immediately and notified by SMS. Wait-listers can see their place in line from their Momence account.
Double opt-in
When a spot opens up, the first wait-lister is asked by text message if they still want the spot. If they respond with a Yes, its theirs. If they say No, the next wait-lister in line is immediately asked. This repeats until someone accepts.
If a wait-lister takes more than 10 minutes to respond, they lose their chance, and the next in line is asked. You can change this time figure. Wait-listers can see their place in line from their Momence account.
Fast fingers first
When a spot opens, every wait-lister gets the same text message that a spot is available. The first to respond gets the spot. Wait-listers cannot see their place in line from their Momence account.
For all three options,
If a customer does not have a phone number on file, they'll be emailed.
If you have a waitlist cutoff time -- ex. beginning 1 hour before class, no one can be added off the waitlist (because they may not have enough time to make it in) -- then no one will be notified/asked after this cutoff time. (Cutoff times are editable at the class/template level)
