We'll check 5 possible solutions.
Does the service have some special settings enabled?
To check, click Appointments > Services > edit the service > scroll to 'Booking Conditions.' Make sure this section looks correct.
For instance, does this service need to:
• Disable booking with memberships?
• Only allow booking from those with memberships?
• Restrict booking by customer tag?
If none of these apply, toggle them off.
Have you assigned Staff to the service?
Click Appointments > Services > make sure there are staff assigned
Check that the Service has availability set
From Appointments > Boards > select the board > click Services.
Check that the service is assigned, then check that it has availability set.
Check that the Venue has availability set
Click Venues > click the dropdown menu to the right of each venue > click Availability Times > check that this is accurate.
Check the assigned Staff's availability
Click Staff > click the dropdown menu to the right of each Staff > click Availability Times.
If this still doesn't resolve the issue, reach out to our support team using that question mark in the bottom right of your dashboard and we'll get you sorted.