If you're convinced you have the correct login credentials and are still seeing an error when attempting to login to your Momence account, try these troubleshooting tips.
Browser
Clear cache and cookies on your browser. Then quit, and restart it.
Check that your browser is up to date with the latest version.
Try a different web browser or incognito / private mode.
If you're runing browser extensions, try disabling them.
Device
Try logging in from a different device.
Check your device for new software updates that may need to be installed.
Connection
Try a different internet connection (e.g., cellular data instead or Wi-Fi).
Check to see if there are active firewalls or pop-up blockers that might be blocking the login process.
Reset your password
If none of the above helped you log in you may need to reset your password after all.
Visit momence.com/forgot-password to request a password reset email. For a video on how to reset your password, see this article.
In your email inbox, check your primary and spam folders for the reset email
If you're not seeing the password reset email, try resetting it in incognito mode.
Reach out to a staff member from your studio to ask if they can reset your password from your customer profile using the Actions dropdown.
If you're a staff member, reach out to your Admin to request a password reset from the Staff page.