Momence Help Center

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Customers: Articles for End Users of a Business

Customers: Articles for End Users of a Business

Account / Payment info

How do I edit payment info from my customer account?

Connect ACH, add a card on file, update a password, set notification preferences, on Customer Account page

Update your account name, email or password as a customer

Upload a profile photo to your Momence account via the mobile app

As a customer, can I remove a host from my Momence account?

How do I delete my account as a customer?

Can I recover a deleted account?

How do I pay unpaid appointments with a subscription or pack ?

How do I book Appointments as a customer?

Bookings / Purchases

Preview and Download the Momence Customer App

How to book multiple friends into a class at once

Purchase a subscription or class pack

How do I book classes or appointments as a customer?

Register for a Class, Book an Appointment, or View On-Demand Content from a Browser

Cancellations / Suspensions / Transfers

Transfer memberships as a customer

Cancel out of a class as a customer from mobile or desktop

Cancel a subscription as a customer

How do I suspend (freeze) my membership as a customer?

As a customer, add a child to your account and book for them

Add a child from the mobile app, book on their behalf, or allow them to book

Can parents see their child's bookings from the mobile app?

Credits remaining / pack & subscription info

See how many credits you have as a customer

Access your Momence Account & memberships

As a customer, how do I refer friends to my favorite studios? Can I make money?