Momence

Learn more about Momence's Support Agent and its capabilities

Support Agent Overview

Complete each setup page to ensure your Support Agent responds correctly to bookings, memberships, and messages. Quick Links and progress tracking make it simple to finish setup.

Set Up Your Support Agent Quickly and Easily

Follow these quick steps to create a Lead Profile (if needed) and enroll someone into a Customer Journey from their customer record.

How to Manually Enroll a Lead Into a Customer Journey

Learn how Momence and the Agents work together to assess, apply, and execute membership freezes and cancellation requests

Membership Freeze and Cancellation Policy: How It Works

Learn what tag-based control is and how you can use it to further customize your support agent

Tag Based Control

Learn how to use Momence’s AI escalation and activity indicators in your inbox.

Inbox Escalation and Activity Indicators

Guidelines for keeping your FAQ section accurate, simple, and up to date so the Support Agent can provide consistent and correct responses.

Best Practices for Maintaining Your FAQ

Learn how to use the Log Summary to monitor AI activity, key metrics, and customer interactions.

Support Agent's Reporting & Performance

Here are some frequently asked questions about the Sales and Support Agent

Momence AI Agents FAQs

Step-by-step guide and checklist for setting up key studio information that impacts Support Agent accuracy, including classes, memberships, services, policies, locations, and waivers.

Support Agent Set-Up Checklist

Learn more about your agent actions; you can see exactly what the agent is thinking not just what it did, but why it did it, and what it's waiting on…

Agent Thinking: Complete Visibility Into Every Conversation

Learn how the Reply to Greetings and Small Talk setting works, including the difference between the enabled and disabled behaviors

Reply to Greetings and Small Talk

Control whether your AI Agent notifies customers when a conversation is escalated to your team

Explain Escalations to Customers

Allow the AI Agent to update ongoing membership freezes without staff intervention while automatically enforcing your studio's configured freeze rules

Manage Existing Membership Freezes with the Support Agent

Makayla James

Setup and Troubleshooting Guide to the Momence AI Support Agent

Momence Support and Sales Agents

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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Create your workspace and invite the people you work with.

Set up your account

Build your first workflow and watch it run end to end.

Ship something

Connect the tools your team already uses to bring data in.

Connect your stack

A quick lap of the product so you know where everything lives.

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This prototype demo is aware that you are reading “{title}”. It can point you back to the current article, but a production article-aware Fin contract is still follow-up work.

Prototype article-aware answer

Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

Prototype getting-started answer

In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

Prototype integrations answer

In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

Prototype invite-team answer

This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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