Control Your AI Agent's Response Length
You can now control how long your AI agent's responses are with the Response length setting in AI customizations. Choose between Concise, Standard, or Detailed to control the amount of information included in responses while keeping your existing tone and voice.
Response Length and Tone Work Independently
Response length controls how much your AI agent says, while Tone controls how it communicates. Changing one setting won't automatically change the other.
For example:
Direct and professional + Concise: Short, formal responses with no emojis or unnecessary filler
Friendly and supportive + Concise: Short responses that still feel warm and conversational
Friendly and supportive + Detailed: More context and explanation while maintaining a warm tone
This gives you more control over both the personality and length of your AI's responses.
Choose a Response Length
You can select from three options:
Concise
Keeps responses short and direct by removing unnecessary greetings, preambles, and sign-offs while preserving important information.
Standard
Provides a balanced amount of context and detail. This is the default setting and maintains the current response behavior.
Detailed
Provides additional context and explanation when responding to customers.
Important Information Is Always Included
Even when Concise is selected, your AI agent will not leave out important information just to make a response shorter. Responses will still include required details such as:
Fee amounts
Confirmation of what was or wasn't actually done
Next-step timing
Concise means less filler, not less information.
Response Style Suggestions
The Response style field helps you further customize how your AI agent communicates.
When you select a tone or response length, a suggested Response style will automatically appear if the field is empty. The suggestion is based on your selected tone and response length.
For example, selecting a direct and professional tone with a concise response length may suggest guidance such as keeping replies to one or two sentences, skipping unnecessary greetings and sign-offs, and stating the outcome first.
The suggested text is fully editable, so you can adjust it to match your brand and communication preferences.
Your Customizations Are Preserved
If you edit the suggested Response style yourself, your changes will be preserved.
Changing your tone or response length afterward will not overwrite your custom Response style.
If you clear the Response style field completely, a new suggestion will appear the next time you change your tone or response length.
Preview Your AI's Responses
The Example message preview updates as you change your:
Tone
Response length
Response style
Use the preview to see how your settings work together before saving your changes.
How to Set Response Length
Go to Inbox Settings.
Select AI customizations.
Under Response length, select Concise, Standard, or Detailed.
Review your Tone setting and adjust it if needed.
Review the Response style field and edit the suggested text if you'd like.
Check the Example message preview to see how your settings affect the AI's response.
Your AI agent will use these settings when responding to customers.