Momence

How to find your Host ID

Erin

Lucas Kling

Juan

Account settings / Customization

Set a cancellation policy / create auto-charge rules for late cancels, no shows

How to set up a late cancellation policy for a specific class template

How long can I wait after class to check a customer in before a they're considered a no-show?

Cancellation Policy / Auto Charges

Change the fonts on checkout pages

Customize the video on-demand library

Remove 'spots remaining' text from checkout pages

Collect phone numbers in checkouts

Customize your checkout pages

How to customize the terms you use with customers (ie. Class or Event / Workout or Lesson, etc.)

Customization

How to prevent customers from booking themselves twice into one class

General Setup Settings

This article describes how physical locations work and helps you organize your studio locations and venues.

Physical Locations

Add Physical Locations, Add Rooms within Physical Locations to help customers book easier

How to adjust the coordinates of a location

Locations

Choose the timing of class reminder emails

Send Transactional emails in your timezone (instead of a customers)

Notifications

Show prices in a customer's local currency

Set up your tax rates

Add / Update a card on file as a host + see your billing history

How do I transfer ownership of a business?

Payment / Tax Settings

Create a custom design with text, images, and links

Find answers and get help from Intercom Support and Community Experts

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