Momence Help Center

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Account settings / Customization

Account settings / Customization

How to find your Host ID

Cancellation Policy / Auto Charges

Set a cancellation policy / create auto-charge rules for late cancels, no shows

How to set up a late cancellation policy for a specific class template

How long can I wait after class to check a customer in before a they're considered a no-show?

"Override" Cancellation Policies for Classes and Templates now contain access to Rules

Override Cancellation Fees Per Class or Template

Change the fonts on checkout pages

Customize the video on-demand library

Remove 'spots remaining' text from checkout pages

Collect phone numbers in checkouts

Customize your checkout pages

How to customize the terms you use with customers (ie. Class or Event / Workout or Lesson, etc.)

General Setup Settings

How to prevent customers from booking themselves twice into one class

Physical Locations

Add Physical Locations, Add Rooms within Physical Locations to help customers book easier

Location based pricing now shows when adding a new location

How to adjust the coordinates of a location

Choose the timing of class reminder emails

Send Transactional emails in your timezone (instead of a customers)

Payment / Tax Settings

Show prices in a customer's local currency

New rule options added for Auto charging customers for late cancels / no shows

Set up your tax rates

Add / Update a card on file as a host + see your billing history

How do I transfer ownership of a business?