What can I use ticket tiers for?
Typically they're used for Retreats, specifically for lodging options (ie. charge more for the Master bedroom, than the twin bed). But tiers can be used for anything that you deem worth extra to your customers. Offer more upgrade options with Ticket Tiers.
Which parts of Momence offer ticket tiers?
All class types offer ticket tiers. This includes, classes, semesters, retreats, courses, workshops, & private classes.
Where can tiers be purchased?
Currently on our Class Plugin Page and via the Schedule Page. Tiers will not show on the mobile app or in POS. Learn more where to sell Tiers from here.
Can we edit the ticket tiers that a customer is signed up for in an event?
There is no option to change ticket tiers for customers from the admin / front desk side.
To help a customer upgrade, you can cancel and refund them for their original tiered booking, then have them rebook. (Tiers do not show in the Front Desk facing POS, so the customer needs to re-book on their own from this page in order to view the Tiered options.)
Navigate to the class's details page, find the customer, click the dropdown to the right of their name > click cancel booking > make sure to refund them.
Then have the customer book again from the class's signup link.
Copy this link and send it to them via 'contact customer', mentioning the refund you've just made.
What is the 'max participants' part of a tier?
This is the max number of customers that can purchase this tier. If, for example you were adding tiers for a Retreat's lodging, and you had a single room with two twin beds, you might set the Max Participants for this tiered room to 2. For the master bedroom, you might put just 1.
Can I set up tier types by number of people (ie. One tier where two class spots are automatically booked, and another tier where just 1 class spot is booked)?
Each class has a max number of people (say 10, for example). Each tier also has a max number of people (say, only 2 can purchase a single tier type).
While it currently isn't possible to have 1 tier purchase take up more than one class spot, you could work around this limitation by:
naming the two person tier something very obvious: like "Master Bedroom for Two",
setting this tiers max participants to 1 to ensure only one individual can book it (and to ensure they don't end up with a complete stranger booking the same tier),
setting its descriptions to say something like "This tier is for two people. Only one booking is required for both individuals."
pricing it in a way that accounts for two people
booking the remaining customer in for free to the retreat using POS
I've added a feature request for ticket tiers using the feedback channel. Will I be updated if it gets adopted and implemented?
Momence sends out release announcements through your Momence Inbox and also by email on every new feature we release. While we can't implement every request we receive, our most helpful features and improvements have historically come directly from your input. We will always prioritize features that help you grow your business but also make time to iterate and improve our existing features.