On Demand-Content FAQ's

You can sell access to your on demand videos in a few ways:

Collections are ideal if you'd like you're customers to be able to pick and choose from all videos within a collection, in any order they choose. Collections also have a 'scheduled go live' or 'drop' date feature, where you can schedule video debuts.

Courses allow you extra control over the order in which the videos are watched, require a little extra setup to make this possible.

In summary, creating an on-demand subscription isn't required but allows your customers to have an easy one time purchase that continues to give them access to the things they want to view.

On demand content allows your customers to watch videos, listen to audio files, view pdfs, or take a quiz (a questionnaire). Its most commonly used with videos and allows you to monetize work you've already done (ie. if you've already taught a class and recorded it, why not let that class continue to bring you new revenue).

Video Format and Quality to use

Save your videos in an MP4 format before uploading them. 1080p is an ideal quality. It's the highest we support when optimizing videos, and the highest quality while being the most compatible in terms of devices and internet speed connections.

To get started with uploading videos enable On Demand Content in the Apps Store by clicking Apps and Integrations.

Which one is right for you?

The On-Demand menu contains two main options. 'Your Library' and 'Courses'.

Your Library refers to your On-Demand Video Library, which you'll find if you click your library. It's divided into what are called Collections---groups of videos or PDF's.

Courses allow you to organize the order of the content into chapters.

Below is a diagram of what Collections and Courses can each contain.

So, which one is right for you?

If you:

then Collections are for you.

Choose Courses if you:

Here's a more in-depth list of what Collections and Courses can do.

Collections allow you to:

Courses allow you to:

You can navigate to this report by clicking Analytics > Reports > scroll to On-demand > click Video Views

This report will start you off with a list of videos and high level numbers. Set the date parameters up top, then apply the filter.

To drill down on individual viewer numbers, click on the video.

Note: If you're looking for how to create Custom Fields that prompt users for information at checkouts, this article will show you how do this using a birthday field as an example. This one uses an injury field as an example.

For Intake Forms for Appointments use this article.

In our On-Demand section, our Course feature allows you to add quizzes. Click On-Demand > Courses > Add Item (or Add Chapter, then Add Item).

Choose quiz.

Add the quiz's title, then add questions and answers. Note that you can choose to give multiple choice answers if preferable.

Make sure to publish the item. To preview what the customer will see, click the Title to the left.

Then click the direct quiz link.

Here's how the fields filled out above will display to the customer. Note this is using a custom added background color.

Customers are given feedback on right and wrong answers as they advance through the quiz.

To customize the way your on-demand content pages look, click Settings > Branding.

Click On-Demand Video Library > locate the collection and click the dropdown menu > click Edit > update the price and save

From your left hand nav, click On-Demand > Video Library > locate the collection you'll be editing.

Choose Actions > Edit

Update the price, then turn on the 'Override' toggle.

Click Save and you're all set.

Note: if you need a special expiration date set per video, this can be done on a per video basis.

To create a collection of videos, click On-Demand > Video Library > New Collection > Name it > set a default rental price (for each individual video you'll add to this collection) > set a default rental duration > click Create

Once you've created a Collection (To see the previous video where we create a collection, click here), click on the Collection > scroll to Upload new video > title it > tag it if needed (tags are used as dropdown filters for the customers. Example: Yin Yoga vs Vinyasa > upload video in MP4 format > add a thumbnail > Save.

Pro tip: make sure your thumbnails are all the same dimensions for a cleaner looking video page. See video below for examples.

Tags allow your customers to filter the video's they see for just the content they want -- like yoga types or teacher names.

For instance, if you assigned a tag called Joanie, to each of Joanies on-demand videos, like this,

then this would allow your customers to filter your videos for just Joanie, like this.

To create tags and assign them to videos, click On demand > Video Library > choose a collection > locate a video to tag > click the drop down menu to the right > click Edit > Choose tags from the drop down menu. To create subtags, use the Manage Tags link.

To preview your changes > click Your Page.

Then click On-Demand Videos and Courses.

Customize your video library to have it match your site or just make it stand out. To begin, click Settings > Branding.

Choose the On-Demand option. As you make changes, save them at the bottom, then preview those changes using the 'Your page' option in the top left.

Once you land on 'Your page,' click On-Demand Videos and Courses.

You'll see all customizations here. Pro tip: leave this tab open and refresh it as you make changes in the customization page.

How do I create an On-demand Course?

From your dashboard, click On-Demand > Courses > New Course

Give it a title and description > If content will be released gradually (instead of all at once), enable 'content dripping'

Then set how frequently a new item will be revealed.

Add a course thumbnail, and an optional course intro video. This video gives the customer a free preview of what they'll get with purchase of the course. It can drive conversions.

Add a new course item.

Choose your item type. In this case we'll add a video.

You'll notice content dripping is already enabled from our decision to turn it on earlier. You can override this if you like. If you have more than one video to upload, select Multiple up top.

Click Upload video, then drag and drop your video from your computer into the pop up.

Upload a thumbnail and click Create.

To make it available, toggle the 'published' button on.

You'll be able to preview how soon they'll become available to a customer that's paid for the course.

To make the course public, in the left hand nav, click Courses, then flip on the 'published' toggle next to the course.

Then preview it using the link above. Put this link on your site or share it with your customers. Here's what they'll see when they click on it.

Customers will also be able to find your courses on their mobile app by clicking On Demand > Courses.

On-demand videos can be presented to customers in two styles: collections and courses. Courses add a little more structure.

Courses allow you to add quizzes, PDFs or videos. You can then organize these items into chapters.

Below is a customer facing page where a course on cooking can be purchased. See the lock symbols?

These locks indicate if a video is available. This is one way you can structure courses. You can choose the order that your videos will be watched.

The host of this cooking course has chosen to make the 'Soup' video available first. She'd like each student to watch it before the next video on Pasta becomes available.

She can also choose a steady stream of videos based on time intervals, like releasing one new video every week from a list that she has uploaded to Momence.

As a host, you can even choose to hide or 'unpublish' videos from public view. Just use the 'Published' toggles on the Course details page.

If you'd like to quickly share a link with your customers to purchase your course, from your dashboard click 'Your page'.

They'll be able to find it under 'On-Demand Videos and Courses'.

After clicking Courses, they'll see this option to purchase.

How do I set up Content Dripping for my On Demand Video Course?

From your dashboard, click On-Demand > Courses > New Course

Give it a title and description > If content will be released gradually (instead of all at once), enable 'content dripping'

Then set how frequently a new item will be revealed.

Add a course thumbnail, and an optional course intro video. This video gives the customer a free preview of what they'll get with purchase of the course. It can drive conversions.

Add a new course item.

Choose your item type. In this case we'll add a video.

You'll notice content dripping is already enabled from our decision to turn it on earlier. You can override this if you like. If you have more than one video to upload, select Multiple up top.

Click Upload video, then drag and drop your video from your computer into the pop up.

Upload a thumbnail and click Create.

To make it available, toggle the 'published' button on.

You'll be able to preview how soon they'll become available to a customer that's paid for the course.

To make the course public, in the left hand nav, click Courses, then flip on the 'published' toggle next to the course.

Then preview it using the link above. Put this link on your site or share it with your customers. Here's what they'll see when they click on it.

Customers will also be able to find your courses on their mobile app by clicking On Demand > Courses.

On-demand subscriptions give customers paid access to on demand content (usually videos). The videos can be organized into two formats: collections or courses.

Whats the difference?

On-demand subscriptions can include both collections and courses. The example below is an on demand subscription that includes two collections.

To set this up, first, create your collections (or courses). Note that collections require less setup and are a faster way to get your content uploaded.

Next, create your On-Demand Subscription.