There are two things to consider before activating Guest Passes.

First, its recommended to create a new subscription so that all new subscribers get access to the guest passes. (Enabling guest passes on an existing subscription won't automatically give existing subscribers access. Although this can be edited manually from each customer's individual profile.)

Second, to use guest passes, you need to head to Settings > General Setup > Misc. Acct. Settings > toggle on 'Enable multiple class tickets.'

Below the 'usage limit settings' you can enable guest passes, choose how many are given per renewal, and choose to restrict their use to just new customers.

Restricting their use to new customers can be a great way to ensure your existing members are bringing you only new potential business. Note that these new customers can include leads.

To the right of the subscription (under Active Subscriptions), click the dropdown menu and Edit guest passes > toggle on 'this subscription allows guest passes' > choose how many per renewal.

Guest passes can be used from:

In the customer app, members will now see an option to Add Someone Else, then entering their friend’s name and email. If the member has more than one guest pass available, they will be able to book multiple guests.

From a customer facing webpage, they'll find a toggle to bring a guest, then enter their information.

From the host side, staff can help members bring guests from:

For Home > POS, select the subscription holder first, then 'paying for someone else'

Search their name or use the 'create new customer' button if needed > choose the class > add it to the cart > under Payments, click Membership > choose the membership with a guest pass.

For the class sign up page, select the customer that has a guest pass, then click Open POS. Choose 'paying for someone else' and enter the customers name. If the customer isn't in your Momence account yet, use the plus icon to add them.

In the payment method section, choose membership and select the subscription with the allotted guest pass.

When guests are booked into class, you'll see a label next to their name on the class roster that reads: 'bought by [member name]'.

Every membership's customer facing purchase page will contain a 'gift to a friend' link. You can direct gift inquiries to this page for a more hands-off approach.

However, if you have a customer requesting the link be directly sent to them, or just want to add this link to your website, you can find it by: clicking Memberships > Subscriptions and Packs > clicking a Subscription.

Under Landing pages, you'll find the gift link off to the right.