Staff Experience
Where can staff change the time zone they're seeing?
Staff can click their name in the top right > Manage Account > under General Info > set time zone.
After saving changes, going forward they'll an option to select their timezone from the bottom left of their dashboard.
Can staff change the appointment schedule's time zone?
Not at this time. An appointment schedule currently must be viewed from the host's time zone setting. We're exploring ways to make this time zone change possible.
Customer Experience
Why do some customers see my schedule in a different time zone?
The timezone a customer sees is determined by where the customer's web browser thinks it is. For instance, if your browser thinks you're in PST, it will show class times in PST.
Customers will have a choice between where their browser thinks they are and where your classes are scheduled to take place.
Why doesn't Momence just display all classes in a studio's local time zone?
The reason for this is that many studios offer online classes. One benefit of online classes is that customers can attend class from far-away time zones.
These customers need to see your classes' start times listed in their local time zone so as not to miss class.
What if my customer is in my timezone but still sees my classes in another time zone by default?
If a simple refresh of their page doesn't fix the issue, then quitting and restarting their browser should help. They can also try clearing their browser's cache.