What's new?
You can now ding your customers who fail to renew their subscriptions.
Where can I control this?
From Settings > General Setup > scroll to Membership Renewals > toggle on enable renewal retries > set your fees > save changes at the bottom.
Choose whether to cancel a customer out of their existing bookings using the bottom toggle.
Where can I see fees assessed to customers?
From their profile under Activity > Payments, you'll find a history of any fees assessed.
Can customers see detail of this anywhere?
Not at this time within Momence. Fee breakdowns will only be visible from a staff profile.
How can I best set customer expectations to get ahead of any surprises?
Update your terms of service for memberships to include language that matches the fee settings you've chosen.
You can add this text from Settings > under the Customers section click Agreements, Waivers & Privacy policy > Membership terms & conditions.
You can also add text to the description of a membership as an extra measure.