Momence Customer Code of Conduct Last Updated: June 2026
Overview
Momence is committed to providing a safe, professional, and respectful experience for everyone who uses our platform and for every member of our team who supports them. This Code of Conduct exists because of that commitment. It sets the standard of conduct we expect from the businesses, owners, and authorized users ("hosts") who use Momence, and it describes how Momence and its team members will treat hosts in return.
We do not tolerate abuse, harassment, or threatening behavior toward our team in any form. This document applies to all hosts and authorized users on the Momence platform. By using Momence, you agree to abide by this Code of Conduct.
Where This Applies
This Code of Conduct applies to all interactions between hosts and Momence, across every channel and setting, including:
Support tickets, live chat, and in-app messaging.
Onboarding sessions, data migration calls, and implementation work.
Technical account management and any scheduled or ad-hoc calls.
Email, phone, and video communications with any Momence team member or authorized vendor partner.
Momence community spaces, forums, social channels, and events, online and in person.
It applies equally to Momence team members and to any third-party support or vendor partners acting on Momence's behalf.
Expected Behavior
We ask every host to:
Communicate respectfully and professionally with Momence team members, even when frustrated or when an issue is unresolved.
Engage in good faith and assume good faith on the part of the team working to help you.
Give our team the information and access reasonably needed to resolve your request.
Allow team members to do their work without intimidation, pressure, or personal attacks.
Raise concerns or complaints through the appropriate channels rather than directing them at individuals personally.
Treat our team the way you would expect your own staff and clients to be treated.
Unacceptable Behavior
The following behavior is not tolerated and may result in the consequences described below. Unacceptable behavior includes, but is not limited to:
Insults, personal attacks, name-calling, or demeaning language directed at a Momence team member.
Discriminatory language or conduct relating to gender, gender identity or expression, sexual orientation, disability, mental or physical health, appearance, age, race, national origin, or religion.
Threats of violence, intimidation, or incitement of violence toward any individual.
Abusive, hostile, or aggressive communication, including sustained shouting, profanity directed at staff, or repeated hostile messaging.
Sexual harassment, unwelcome sexual attention, or off-topic sexual remarks.
Harassment after a request to stop, including continued contact with an individual after being asked to cease.
Deliberate misgendering or use of a person's rejected name.
Threatening to damage, or publicly damaging, the reputation of a team member, or "making an example" of an individual.
Publishing or threatening to publish a team member's private information or private communications without consent.
Stalking, following, or unwanted recording of team members.
Sustained, deliberate disruption of support, onboarding, or other interactions.
Any other conduct that would reasonably be considered inappropriate in a professional setting, or advocating for or encouraging any of the above.
Enforcement and Consequences
Hosts asked to stop any behavior covered by this Code of Conduct are expected to comply immediately. Where conduct falls short of this standard, Momence may take any action it considers appropriate to protect its team and maintain a professional environment. Depending on the severity and frequency of the conduct, this may include:
A documented warning identifying the conduct and the standard expected going forward.
Restriction of support to specified channels, named contacts, or written communication only.
Temporary suspension of non-essential support or services.
Suspension or termination of the account and the services agreement, subject to the terms of your contract with Momence.
Momence reserves the right to determine the appropriate response on a case-by-case basis, including proceeding directly to suspension or termination where conduct is severe. Nothing in this Code of Conduct limits any right or remedy available to Momence under your services agreement or applicable law.
Reporting
Momence team members who experience or witness conduct that violates this Code of Conduct are encouraged to report it promptly to their manager or to the Momence leadership team, so that it can be reviewed and addressed. Hosts may raise concerns about their experience with our team through their account contact or Momence support.
Updates to the Code of Conduct
Momence may update this Code of Conduct from time to time. The current version is published here and applies to all customers' use of the Services. Continued use of the Services constitutes acceptance of the Code of Conduct then in effect.