Check Your Support Agent’s Accuracy
Once your setup is complete, the next step is to check your Support Agent’s setup accuracy. The accuracy indicator in AI Settings shows how ready the agent is to handle guest conversations, based on how complete and detailed your studio information is.
The indicator has three levels: High, Average, and Low. Each level tells you how much the Support Agent can do on its own and whether any parts of your setup need attention.
High Setup-Based Accuracy
Your essential business settings are complete and detailed. The Support Agent has the information it needs to confidently answer a wide range of guest questions, such as what a class involves, what a membership includes, or how your cancellation policy works. It can also complete actions like bookings and cancellations, depending on which actions you’ve turned on.
At this level, the Support Agent only escalates conversations when a guest needs something it isn’t set up to handle, which means fewer conversations for your team to manage.
What to do: Keep your setup current. Whenever you add a new class, membership, or appointment service, or change a policy, update your settings so the Support Agent keeps answering accurately.
Average Setup-Based Accuracy
Your core settings are in place, but some information is incomplete or lacks detail. For example, some classes may not have descriptions, or a membership description may not explain what’s included.
The Support Agent can still handle many requests, but its answers may be less detailed, and it may escalate more conversations to your team when it doesn’t have enough information to respond confidently.
What to do: Review the items highlighted in your setup and fill in any missing details. Even small additions, such as a short description for each class, can noticeably improve the Support Agent’s responses.
Low Setup-Based Accuracy
Important information is missing from your setup. Common causes include:
Classes or memberships without descriptions
Appointment services missing price or duration
No cancellation policy set
Missing freeze settings
Locations or rooms without descriptions
To avoid giving guests incorrect information, the Support Agent escalates more conversations to your team and won’t respond to requests it can’t answer reliably. Guests still get help, but more of the work falls back on your staff.
What to do: Momence highlights each item that needs attention and links you directly to it. Work through these items, starting with the most common guest topics, such as classes, memberships, and your cancellation policy. Then check your indicator again.
Improving Your Accuracy Over Time
Setup accuracy isn’t a one-time check. As your studio changes, new classes, memberships, or policies can affect your indicator. Review it regularly, especially after making changes to your offerings, so your Support Agent always has accurate information to share with guests.
For a full list of what to complete, see the [Support Agent Setup Checklist].