Click Studio set-up > Transactional templates > search for the word 'unsusccessful' > click the template you'd like to edit Make changes and click Apply Changes at the bottom. Related ArticlesSell a gift card in POS, or allow customers to create their own, and send it to a friendCustomize your transactional email templatesUse a welcome messageAllow a gift card purchaser to send a gift card code at a later dateWhere can I edit or disable email templates for waitlist scenarios? Can I edit the SMS template?