Click Studio set-up > Transactional templates > search for the word 'unsusccessful' > click the template you'd like to edit Make changes and click Apply Changes at the bottom. Related ArticlesCustomize your transactional email templatesUse a welcome messageThe Substitute Teacher Reminder email, sent to the teacher subbing inGift card creation page now allows purchaser to send at a later dateWhere can I edit or disable email templates for waitlist scenarios? Can I edit the SMS template?