Enable customers to self serve
Allow customers to create their own gift cards
Click Studio Setup > Gift Cards > Gift Card Creation Page > follow the prompts > copy the link & add it to your website. Enabling this will also allow customers on the mobile app to create gift cards there.
Enable the Gift Card Creation page on your mobile app
Click Settings > Offerings > Gift Card Creation page > enable it and set the preset amounts customers will see.
View / change the default email message that sends to the recipient
Within your Transactional Templates (Studio set-up > Transactional templates) there are 3 editable templates. Search for 'Gift card'.
The words in curly brackets {{ like this }} are used as placeholders to insert information relevant to the gift card, like an expiration date or promo code.
How to install a Gift Card Creation Page Plugin on your website
Most website builders (like GoDaddy, Squarespace, Wix, etc) have some kind of mechanism that looks like a plus sign, or something usually titled 'add section'.
On your website builder, locate the page where you'd like to add the gift card plugin and click that 'Add section' plus sign.
In the menu that pops up, search for 'html'. This will usually produce the option your looking for, which is a short form where you can add some custom HTML. It's often found under a section called 'Files and Web,' so if you're not seeing it, try searching for 'files and web.'
Now, in your Momence dashboard, grab that gift card plugin code by clicking Studio Setup > Plugins > Gift Cards > and copy the code you see.
If the preview you see to the right is not to your liking, you can make changes to this Gift Card Creation page from Studio Setup > Gift Cards > Gift Card Creation Page.
Gift Card FAQ's
How do I sell a gift card?
Select Home > Point of Sale > select a customer > in the Cart section, choose gift card > Add a new gift card (using the plus button). Fill in the amounts. To auto-generate a code, leave the field for Promo Code blank.
If a physical card exists, and you're using a bar code scanner, place your cursor in the 'gift card number' field and scan it in. Or just enter the code on the card.
Then, enter Amount > the Expiration if applicable > choose what its applicable to and click 'Add'. The gift card will now be available to select from the dropdown menu.
Click 'Add to cart' > choose payment method > click Charge Customer. A confirmation email with the code to use will be sent to the paying customer.
Note: If you sell a lot of gift cards, you can set yourself up for expedited gift card sales by generating a list of gift card codes and amounts in advance. These codes will be visible in that dropdown menu for easy adding to the cart (see screenshot below). To do this, in the left hand nav, click Studio set up > Gift cards > Add gift carts.
Can gift card purchasers send the gift card code at a later date?
Yes, on both web and mobile we give the purchaser the option to schedule this send date.
Does Momence provide physical Gift Cards?
Momence can only create a gift card code for your paying customer. If you are looking for a physical gift card to use in this process, we recommend ordering a stack from an online vendor, and, when they arrive, you can scan them as you create them during a sale.
Can I see who a gift card was purchased for?
You can see who purchased a gift card from Studio Setup > Gift Cards > search for the specific gift card number.
Click Studio Setup > Gift Cards > search for the specific gift card number. Under Purchase Link you'll see who made the purchase and for whom.
Note that if you're looking for 'Gifted' details (ie. who the customer gifted this card to, this level of detail is not available unless the customer was rung up using Point of Sale and paid for someone else. It currently will not show this detail if the customer filled out a gift card form on a gift card creation page or from your plugin.