What is Kisi?
Kisi allows you to manage access to your premises without having to physically be there. Here's how to integrate Momence with Kisi.
What's new?
Kisi Locks can now accept memberships. For open areas (visits) customers can use unlimited memberships and memberships with combined limits. They cannot use separate usage limit memberships.
To summarize:
Kisi locks have paid access via Visit types
Visit types can be:
price in credits (event credits)
Availabilities - per day, set of days and so on
Applicable memberships, supporting packs, unlimited subscriptions and subscriptions with combined limit
Kisi locks can be unlocked without a tag if the log has no tags assigned but has paid access enabled
All other kisi features have remained unchanged
Create a Kisi Account
First,
create a Kisi account at getkisi.com
add your location within Kisi
verify your email address to activate your account
order your hardware components, including door controllers and electronic locks
Once hardware installation is complete, its time to integrate with Momence.
Connect Kisi to Momence:
In Kisi, log into your dashboard:
In the top right corner, click on your email > select “My Account”
In the left hand menu, select “API”
Click “Add API Key” > Name it Momence > enter your Kisi password to confirm
Once the key is created, copy it
Note: If you see an existing “Momence” API key before you add a new one, delete the existing one by clicking the trash icon. Then add a new API Key.
After copying the API key in Kisi, open Momence.
As an Admin > click Apps & Integrations > 3rd Party Integrations > Kisi > paste in the API Key, and hit Save.
Once you hit Save, you will see all the locks (connected to doors) that you have connected to Kisi. For each lock, you can test to see if the lock is online by clicking the “Test unlock” button.
If it isn’t successful, the Kisi lock most likely isn’t online. Please contact Kisi support to help you with getting the lock online, or reach out to [email protected] if you need more help.
Whats the customer experience?
Once you set up Kisi, your customers will be able to unlock the door using the Momence app. For each of your locks, you can choose which customer tags a customer needs to have to be able to unlock the door.
Tags can be assigned to memberships, if you only want active members to be able to unlock the door at any time).
How do I ensure only certain customers can access the building?
You can control which tags can access which locks from the Kisi integration page in Momence. To set this up, do the following:
First tag your memberships by clicking > Memberships > Subscriptions & Packs > Edit scroll to the bottom > Add tag.
Next Add those same tags to the locks they'll need access to by clicking Apps & Integrations > Integrations > Kisi > scroll to Locks.
As customers begin accessing the building you'll see the Access Logs filling up at the bottom of the Kisi Integration page.
Geofencing, charge for entry
The Kisi integration with Momence contains geo-fencing protection, meaning a customer needs to be within a set distance of the gym before they can gain access.
It also allows customers to pay for entry, using credits, where the payment isn't connected to an appointment or session.
The mobile experience shows a list of locks a customer has access to with the cost in credits listed in grey.
If a customer taps 'Open', and they're outside the radius, they'll see the following message in red. The radius is visualized based on the settings you've chosen.
If a customer is within the required distance to unlock the location, an icon like this will show their rough location and the red message will disappear.
Paid Access Setup
Kisi locks have paid access via Visit types
For visit types you can set:
price in credits (event credits)
Availabilities - per day, or a set of days
Applicable memberships: supporting packs, unlimited subscriptions and subscriptions with combined limit
First make sure you've set up the Kisi integration using steps in the link above.
Then, from Apps & Integrations > Third Party Integrations > Kisi > scroll to settings.
For each lock that needs it, turn on 'paid access'. Then set the price in event credits. Select all memberships that should be eligible.
If needed, enable geofencing protection and set your radius, and if needed, test that the door unlocks. (To account for the occasional customer with phone location inaccuracies we recommend a distance of 300 - 1000 feet).
Save changes when done.
Give temporary access to those with a booked appointment, using Sequences
(for instance, if you want customers to have access to unlock a door 30mins before their appointment and lose the ability to unlock the door after the appointment ends).
This approach creates a sequence that:
• adds a tag to a customer just before the appointment, giving them access; then
• removes a tag from a customer after their appointment; preventing access later
Create your tag in Momence
To set this up, in Momence, create a tag (Customers > Tags) to give door access. Name it something that will be easy to remember.
Create your sequence
Then, from Marketing > Sequences > create a new sequence that uses:
Trigger: Appointment Visit
Action: Add tag x minutes prior to the visit.
Action: Remove tag x minutes after the visit.
Add tags in the right doors from Momence Kisi Integration Page
From Apps & Integrations > 3rd Party Integrations > Kisi > locate the door you want to assign tags to and click its dropdown menu to view details. Add the same tag(s) here.
Test it out
Test it out by booking an appointment in the near future as a customer, logging into the momence app as that same customer, opening the door x minutes before the appointment's start time.
Where can my customers download the app?
Send your customers here to find a link to download the mobile app.