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Migrating customer data to your new Stripe account
Migrating customer data to your new Stripe account
Juan avatar
Written by Juan
Updated over a week ago

If you are an existing businesses and have had to create a new Stripe account due the the connection limitations explained in this article, chances are that you will need to migrate your customers data from your old Stripe account to the new one to keep your renewing memberships running.

Momence support will assist you throughout this process so that there isn't any type of disruption or downtime. The steps below are designed so that the migration process is completed in matter of seconds and with an easy change on our end.

1. Create a new Stripe account

First off create your new Stripe account via Momence as described here. Once you have created your new Stripe account, you will need to take note the ID of the account. This can be found by going to Settings > Account Details in your Stripe account as shown below. Save this, this is your destination account ID.

2. Migrate your customers data

Once you've done this, you will need to migrate all your customer data from your old Stripe account to the new one following the steps below:

  1. Log off your new Stripe account, and Log into your old Stripe account. Then navigate to the Customers page.

  2. Select "Copy".

  3. In the Copy Method field, select Copy all customers.

  4. Now, get the account id you saved when you created your new account. Enter the account ID (acct_xxxx) and click Continue. You will receive a message stating that the recipient needs to authorize the request before the copy occurs. Click "Continue", and then "Confirm request" in the next screen.

  5. Now, you will need to log off, and log into the new Stripe account, the destination one. Once in there, navigate to customers and you will see a banner to authorise the reception of the customer data. Select "Authorise and accept".

  6. Once you've done this, the data migration may take up to 72h, although it's generally completed in a matter of minutes, depending on the number of customers. Once it's complete, you will see a green banner to give you the option to see the mapping file.

  7. Click the link and download the mapping file.

3. Reach out to support to finalise the import

Once you have downloaded the mapping file, send us an email to [email protected] attaching the mapping file. In your email, please include your old Stripe account, and the destination one.

Once this is done, no further steps are required on your end. As soon as our team has completed the transfer, we will let you know. All your payments and renewals will work as they used to but on your new Stripe account, allowing us to create the reports for you.

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