Void or Refund? What's the difference?
A void removes the transaction completely in Momence and also gives an option to refund the customer in a pop up menu. Voiding a transaction in Momence doesn't void the purchase in Stripe. The purchase will still continue there unless you also process a refund from Momence, which will make the customer whole.
A refund allows the original transaction to remain in Momence and also creates a second transaction that refunds the customer.
I absorb the credit card transaction fee (I don't pass it to the customer). Do I end up paying another fee when I void or refund?
If a customer purchases something for, say $60, your net revenue after the fee is $57.36. At this point you've paid a fee of $2.64.
If you then refund or void the transaction, the customer gets the full $60 back. So while there isn't an additional fee here, you won't get that $2.64 back, regardless of if you void or refund.
I cancelled a class for next week that a couple of people had already paid for. Will the participants automatically get a refund?
When you cancel a class, a pop up shows an option to credit the customer a class credit to use towards another class.
If you want to refund the customer their money back to their card, you'll need to go to the customer's profile a refund them from there. Here's a support article on how to refund: https://intercom.help/momence/en/articles/5845311-how-to-refund-or-void-a-transaction
Where can I void from a customers profile?
Under Activity > History > click the dropdown menu to the right of a transaction.
