If the business you're a member of is switching to Momence from another platform, use the same email to log in and set your password. This will grant you access to any memberships/packs that transferred over.

From momence.com, click Sign In > Forgot password > enter your email, click Reset Password, then check your inbox > click the link to create the password, submit, then head back to Momence.com and sign in.

To view membership info, click My Memberships.

Before downloading the app, make sure you've created a login using the steps above. Then head to either the Apple App Store or Google Play.

After logging in you should see your studio's icon show up under 'Your hosts' (pictured below).

If you don't see the icon:

Click Account (bottom right) > App Settings > under Manage Hosts, click 'Add host'.

To reset your password, head to Momence.com > click Sign In > click Reset Password > check your email's inbox. (If you don't see the email arrive, check your spam folder).

Click the link in the email and enter your new password, then sign in to momence.com with it.

If you continue to experience issues, contact [email protected] and let them know which studio you are a member of.

After signing in as a customer, click your My Account tab in the bottom left of your Customer Dashboard, add payment info and select your notification preferences.

Login to your customer account > click 'My Account' in the bottom left > remove payment methods using the trash icon before adding a new one.

Profile photos show to your teacher's on their (private) class rosters. To upload a profile photo, open your mobile app, then tap 'Account' > Personal Information > Edit Photo > choose a photo.

Need to download the app? Click here.

On the mobile app, tap Account (bottom right) > tap your name > edit your info.

On desktop, click your name in the top right > edit your info.

To reset or change your password, scroll further down.

To purchase a subscription or class pack, log in to your mobile app and tap Memberships.

Log in to your mobile app, select your host, and tap Classes > select a date to view the schedule.

To book an appointment > tap Appointments > select the schedule to view

Then select your service, time, venue, and staff. Your experience may appear in a different order depending on the settings your host has chosen.

As a customer, you can view unpaid appointments and pay for them.

On a browser (not the mobile app), sign in to momence.com > click Appointments > look for a red 'not paid' tag > click the dropdown menu to the right > click Pay Now.

If your subscription or pack applies to this appointment service, you'll see an option to use it as payment.

From your customer account click Memberships > My Memberships > Money Credits or Class/Appt credits.

As a customer, you'll find options to refer friends to the studios you love most through your favorite channels.

Your studio may even have a reward system set up, which you can preview in the mobile app (i.e., see what you'll get in return for referring friends who become customers).

On a web browser, click Refer and Earn > click Recommend a Host > select the host > copy the invite link or use one of the remaining social options. You'll find a list of those you've referred at the bottom of this page.

From mobile, login to the app. You'll see immediately see your upcoming classes. Use the red cancel button.

From your desktop, login to your account. You'll immediately see your upcoming classes. Use this dropdown to find the cancel button.

Click Memberships > My Memberships > locate the Subscription & click Cancel.

If you don't see this option, you might be in a contract. Hover over the purple contract tag to see how many renewals are left.

You'll be required to provide feedback in a pop-up before canceling. (You may see a minimum number of words required to submit).

Note: If you don't see an option to cancel, you may be on a subscription that requires a minimum number of billing cycles before you can cancel. The best course of action is to reach out to your host for assistance.

In the mobile app, select your host > tap Memberships (top right) > tap the membership > tap 'Cancel Renewal'.

Note: If you don't see an option to cancel, your business may have disabled self-cancellation for customers. Or, you may be on a contract for x renewals before you can cancel.

If the studio you're a member of allows you to freeze your membership, they'll need to make this change on your behalf. Contact the studio directly to request the freeze. To locate their contact info, we recommend checking their website.

Note: freezing will cancel all future bookings made with this subscription.
​

If your studio allows you to transfer to another membership, you can do this by clicking Memberships, then the dropdown option to the right.

Choose which membership to transfer to on the next renewal. Note the warning that any incompatible bookings with the new membership will be canceled.

In other words, on the next renewal, when the scheduled transfer occurs, if you're booked into classes not included in the new membership, you'll be automatically removed from those classes.

If you're being prompted for a Two-Factor Authentication code, it will be in the Google Authenticator app we suggest here OR, if you're on an iPhone, it may be saved in the Passwords app (iOS18 or later) or under Settings -> Passwords -> Locate Momence.

If you can't find the code and need us to reset your MFA, just reach out to [email protected]. We'll prompt you to verify your identity first.

If you're sure you have the correct login credentials but still see an error when trying to log in to your Momence account, try these troubleshooting tips.

Browser:

Device:

Connection:

Reset your password:

If none of the above helps you log in, you may need to reset your password.

If you accidentally requested to delete your customer account from the Momence app and can no longer log in, follow these steps to reinstate it.

1. Uninstall the app (Hold the icon to view an option to remove/delete).

2. Reinstall the Momence app from your phone's app store (See Android or iOS).

3. Log in to the app with your registered email address.

If you're still unable to sign in through the app, try logging in with a web browser at momence.com/sign-in

If you've deleted your customer account by mistake, we may be able to recover it.

Contact [email protected] and include the email associated with the account. Support may need to verify your identity and will ask for more information.

If you've received an email from Momence Customer Support informing you that your password has been temporarily set, it is important to follow the instructions provided to update your password as soon as possible. This helps keep your account secure and protects your personal information.

To change your password, go to momence.com/sign-in and sign in using your temporary password. Then click your name in the top right > My Account > Update Password.

Use a strong, unique password that includes a combination of letters, numbers, and special characters to enhance your account's security. Avoid using easily guessable passwords such as "123456" or "password."

To remove a business from your Momence customer account, contact the business directly and ask them to delete your customer profile.

To delete your account, contact the business you're a customer of. Typically, a staff member with front desk permissions or higher can handle this request.

Note: To create a child account, the business you're a member of must first enable this feature in their Settings > scroll down to Customers Setup > enable 'Always show customers the option to book for their children.'

As a customer, to add a child, your child will need an existing email address.

Log in as a customer, click My Children > Add child Account. After you create an account, the child must confirm it by email before you can book for them on the checkout page.

If the child already has an account with Momence, select 'request association.' Otherwise, click 'add new child account.'

If you choose 'add new child account,' you'll see an option to auto-generate a new email that will be sent to your inbox, where you can set the password (and control password resets in the future).

To download the customer-facing mobile app, use one of these links: Apple, Google.

Log into the app, click 'Manage children' > Add a child > Create a child account (or Request Association -- ie. if your child already has a Momence account with their own email, you can request to add this account).

If they have their own email (but no Momence account yet, you can create a Momence account for them in the following step.

If you've chosen to Create a new child account, enter their name > choose whether to:

If you choose to enter an email the child already has, they'll need to open their email, click a link to confirm their account, and set their password before they can access it. If they need to download the app, share one of these two links: Apple or Google.

After their account has been confirmed, you can start booking for the child from your mobile app. You'll see this Account option at each checkout where you can choose to book for your child instead of yourself.

Note that you can use a subscription or class pack to book for your child only if:

Otherwise, you can use a card on file at checkout. Your child can also download the app and book using your subscription or class pack if your studio has shared it with them.

In the mobile app, parents can see their child's upcoming appointments and classes by tapping 'Show child bookings' > selecting the child, then Continue.

Afterward, parents will see their child's name assigned to all bookings they're registered for.

​