When you switch platforms, you create a new Stripe account for Momence. Migrate your customer data from your old Stripe account to keep your memberships renewing. Momence support can help you finish the import to prevent disruption to recurring charges.
Before You Start
Connect a new Stripe account to Momence. You can’t use an existing account.
Find and save two Stripe account IDs. An account ID starts with acct_.
Copy Your New Account ID
Log in to your new Stripe account.
Click Settings > Account details.
Copy the account ID in the top right corner.
Paste it somewhere safe and label it new.
Log out of your new Stripe account.
Copy Customers From Your Old Account
Log in to your old Stripe account.
Click Settings > Account details.
Copy the account ID in the top right corner.
Paste it next to the new ID and label it old.
Click Customers.
Click Copy.
Select Copy all customers.
In the Enter recipient’s account ID pop-up, paste your new account ID.
Click Continue.
Confirm the request.
Log out of your old Stripe account.
Accept the Customer Data in Your New Account
Log in to your new Stripe account.
Click Customers.
Click Authorize and accept in the banner.
The migration can take up to 72 hours, depending on the number of customers. It usually finishes in minutes.
When it finishes, a green banner appears with a link to a mapping file.
Click the link.
Download the mapping file.
Send the Mapping File to Momence Support
Email [email protected].
Attach the mapping file.
List your old Stripe account ID and your new Stripe account ID.
Momence Support finishes the import and notifies you when the transfer is complete. Momence then loads all your payments and renewals to your new Stripe account, which lets Momence create reports for you.