Does Canceling a class leave it on my schedule?
Yes. Canceling a class leaves it up on your customer-facing schedule, showing as canceled.
Deleting it removes it entirely from the schedule.
To cancel or delete an individual class, click classes > locate the class > click the dropdown menu to the right of it.
Will deleting a class template also delete classes created with that template?
Not at all. In fact, when you delete a template, a pop message will show that says 'Classes created with this template will be kept.'
Canceling or Deleting Recurring Series of Classes
When canceling or deleting classes, you have the option to cancel or delete and individual class or do it for an entire series in a batch. If you want to cancel an individual class, use this link. In order to remove a full series, follow the steps below:
Step 1: Accessing Recurring Classes
To begin, navigate to the "Classes" section within your Momence dashboard. Select schedule, click on List, and pick Classes. To group recurring series, select Options, and toggle on the "Group recurring classes". Once that is done, click the corresponding recurring series.
You can also get to the desired recurring series by finding one of the classes in the series, opening it, and selecting View series.
Step 2: Canceling or Deleting Recurring Series
Once you are in the recurring series, select "Actions ⋮", and pick "Cancel or Delete recurring class". A modal like the one below will show up.
Step 3: Filling in the modal
In the modal, you will be required to select whether you want to cancel or delete the series (more information on canceling vs deleting here). You will be also able to pick what classes you want to cancel/delete by picking a date after which the action will take place. E.g., if you pick September 21st, 2024 in the only classes after field, only classes after such date will be canceled/deleted.
You can also decide whether you want to send a note to customers who are already booked into future classes, and whether you want to credit them.
Once this is done, select confirm.
Un-cancel a class
If you've just cancelled a class and want to un-cancel it, you can restore the class. Before doing this its worth noting that previous signs ups will not be re-instated. The class will just be restored with all previous details.
To do this, click Classes > Schedule > Filters (light blue button off to the right)
Click box titled Show Canceled > then Apply filter.
Click the dropdown menu to the right of the cancelled class > choose 'uncancel.'
Cancel a customer out of a class
Locate the class from Classes > Schedule
Scroll to the customer list > click the dropdown to the right of the customer > then click Cancel booking.
Choose whether to credit the customer / whether to notify them / mark it as a late cancellation.
To decide what occurs when a late cancellation occurs, go to Settings > Cancellation Policy > scroll to late cancellation > add rules for auto charges for late cancellations.
Un-cancel a customer back into class
From the class details page, click the Canceled tab, locate the customer, click the dropdown to the right of their name and click Un-cancel.
Cancel a customer out of a recurring class series
If you've booked a customer into the wrong class series here's how to cancel them out.
Locate the next class they are registered for that shows them listed as 'unpaid'. (click Classes > Schedule). To the right of their name click the dropdown menu > choose 'Cancel Recurring booking'.
This will cancel them out of the remaining this class plus the remaining series. If there is an initial class that they were booked into and have already paid for you'll need to cancel them out of that one using the normal cancel option, available in the same dropdown menu.
How to view your cancelled classes, remove them, or un-cancel them
Momence hides your canceled classes in your dashboard to keep your class list looking clean and tidy.
To view your cancelled classes, click Classes > Schedule > Filters.
Then click Cancelled > Apply Filter.
If you've accidentally canceled a class and need to un-cancel it, click the drop down menu to the right of it > click Un-cancel.
To remove it, click Delete this class.
If you have a long list of cancelled classes that need to be removed, you can reach out to [email protected] to request this. Include a list of cancelled classes to remove with dates, times and a link to your schedule page.