Self Check-in FAQ's

A toggle in your settings menu can auto assign a code to all of your customers at once and make available immediately to them in their mobile app.

You'll find this in Settings > General set-up > Misc. Account Settings > toggle ON Automatically generate self check-in keys for all customers.

Customers that open their Momence mobile app will now see a barcode icon at the top of their main page. If they tap it a barcode will appear that they can scan to check in.

If you have a key fob scanner and want to allow customers to scan themselves in on arrival, you can assign key cards to customers from their profile.

To set this up, grab the key fob you'll be scanning, then navigate to the customer's profile via Customers > Customer List > search for them > click their name.

From their profile, click Actions > Self check-in keys > Click the field for 'Assign Customer Key' so the cursor populates > then scan the key fob > click Assign.

If you aren't using key fobs, you can enter a code manually that they'll use to sign in. After assigning a code you'll see it listed with an option to delete it.

Scanning a customer in can be done by using the search bar at the top of your dashboard. Ie. put the cursor on that search bar, put your scanner out for customers to use.

Once they scan, you'll see a confirmation page with options to book them into class, open their profile, or simply close the window.

This allows you to put a tablet or second computer up front for customers to find their upcoming class and check themselves in.

Click Apps > Integrations > App Store > Self checkin kiosk > click App Settings > reset the password you see next to the user listed there > check your host account email > use the link received there to reset your password.

Then on the separate tablet or computer you'll use for customers to check themselves in, login to momence.com with this new user. You'll now see a dropdown menu of upcoming classes for customers to to pick from.