Payment settings in subscriptions allow you to choose what customers will pay and how.

Note: Payment settings can tie in closely with Renewal Settings. We'll link to this article again at the bottom of this page.

Fixed price allows all customers to pay one price.

Customers pick price allows you to set a range, where the customer can use a sliding scale to choose what they'll pay.

In a customer self serve checkout, the sliding scale will look like this.

In POS, the sliding scale will look like this.

Counts as non-paid for teacher payroll is a setting you'd use if you were creating a staff membership. Ie. if this is a staff membership, and the staff member is using it to attend a class, the question is, should that teacher be compensated for their attendance (going by the pay rate rules you've set for that teacher). If the answer is no, toggle this on.

Allow customers to use a payment plan is useful for higher priced, non-renewing subscriptions. By toggling this on you can set the schedule the customer will be charged.

They'll pay the initial down payment and then, for example, you could make the next scheduled charge 50 after 15 days, then another 50 after 30 days, then another 50 after 45.

The scheduled payments work back from the initial payment date so make sure to increase the 'after x days' figure with each installment you schedule.

Click Memberships > Subscriptions and Packs > click the subscription in question

Scroll to the bottom, below 'What's included' > to the right of the customer list click the dropdown menu with three dots > click Bulk edit active members

Choose the new renewal price everyone will pay. You'll have choices between how to edit the price:

With both absolute and relative, you can use negative numbers to decrease the amount of the subscription.

To edit the renewal price of a subscription's entire list of subscribers at once, click Memberships > Subscriptions and Packs, click on the subscription.

Scroll down to the sign up list > click the dropdown menu to the right.

Next, choose how you'll edit the renewal prices. Here's how each option works.

Specific allows you to change all prices to a specific amount (ex. put 70 here and everyone's price will update to 70 every renewal).

Absolute allows you to increase or decrease the amount of everyones price by the number you put here (ie. $5 would look at everyones price and increase it by 5.

(-5 would decrease it by 5).

This is a helpful option if you have some customers that pay less. You'll effectively be raising everyones price by $5 here but those customers will still be paying less after this change is made. You can always fine tune those customer's prices from their profile.

Relative works the same way but gives you a percentage option (ie. increase or decrease by 5%). Enter a negative number to decrease.

Unfortunately, our system currently does not have the capability to adjust credit card fees on a customer-by-customer basis. The credit card fee toggle applies to all customers uniformly. However, there are a few alternative solutions you could consider in order to make your customer happy.

1. Offer a discount or credit on their membership fee

You could offer a small discount or credit on their membership fee to offset the credit card fee they would incur. This way, the customer still receives a benefit similar to the free ACH option you advertised.

2. Implement a different alternative payment method

If possible, you could explore implementing a different alternative payment method that does not incur credit card fees for this specific customer. This could be a manual process outside of your current system.

3. Communicate transparently with the customer

Explain the situation to the customer and offer alternative solutions to make up for the discrepancy. Communication is key in these situations, and customers often appreciate transparency and effort to find a solution. It's important to prioritize customer satisfaction and find a solution that works for both parties.

While adjusting credit card fees on a customer-specific basis may not be feasible at the moment, exploring alternative solutions and communication with the customer can help maintain a positive relationship.