No-shows are bad for business. In some industries they can be commonplace. But the resulting loss of revenue doesn't have to be.

Protect your revenue with our newest feature: Appointment Confirmation by Customers.

Automatic appointment confirmations are sent ahead of every appointment. By editing an appointment service, and scrolling to 'Booking Conditions' you can now choose:

You also have the option to prevent the regular appointment reminder from being sent (If this reminder feels redundant to the confirmation request, just toggle this setting off).

Its important to note that this feature defaults to email and does not use SMS unless you choose to activate the SMS template.

Click Studio Setup > Transactional Templates > SMS > search for 'Appointment confirmation request (SMS)' and enable the template.

Note: If you've enabled the SMS version you may want to consider disabling the email version to avoid double messaging your customers.

To do this, click the email tab, search for 'appointment confirmation request' > then disable the email template.

Here's how it looks with SMS. A confirmation link is sent. If clicked, the customer is taken to a page where they can view the appointment details and confirm they can make it.

Here's how it looks with email.

(ie. Does Momence have the smarts to understand to cancel their appointment?)

If a customer replies with something like 'I can't make' Momence will initiate a cancellation process by first confirming that the customer is ok with any late cancellation fees that may apply. If the customer confirms, the cancellation is made.

In addition, if there's an issue with the card on file (or one is not yet uploaded, as is the case above) a note about the initial failure to charge will be included in the message.

Any failed late cancellation fees associated can be tracked from Analytics > Reports > Failed Penalty Charges > set your date parameters > click 'apply filters.

Auto-retries of fees (number of attempts and how often) can be controlled Settings > Cancellation Policy > Settings.

Staff can view who's confirmed by color on their schedule by using the 'Customer confirmation' tab in the top right. They can also see which appointments have yet to send a confirmation.

Here's a list of color statuses:

Staff are notified by email of a cancellation.

In the schedule, they'll also see a cancelled appointment appear with lines through it like this. Hovering over the appt will reveal its cancelled status.

(ie. if my reminders fire 48 hours before an appointment starts and an appointment is booked 40 hours before its start time, what happens)?

The booking is confirmed automatically. The customer is not asked to confirm.

From Settings, under Customers click Cancellation Policy > click the Appointments tab.

If any auto-charges for late cancellations / no shows exist you'll be able to see them / edit them here.

Click Studio Setup > Transactional Templates > SMS (or email) > search for 'Appointment confirmation request' and edit the template. Check that its enabled before saving.

Remember to consider disabling the other form of confirmation messages. As in, if you prefer SMS to be sent, after enabling SMS, consider disabling the email version of these confirmation requests -- to avoid double messaging customers.

This confirmation request feature is only available for (1) single customer services that (2) do not require full upfront payment.

You can make this toggle usable by changing the 'max customers' to 1, and the 'Checkout payment options' to anything other than 'Pay full price'. Something like this:

Make sure you have 'transactional messages' checked in the filters section, pictured here. This should reveal the confirmation message (and any other transactional messages).