When a customer's renewal payment fails, Momence
sends the customer an email
cc's you on this email
lists your host email as the reply-to address
There are several versions of this email that can be sent, depending on your policy for failed renewals -- You can set your policy from Settings > General Setup > scroll to the bottom (Membership Renewals) and choose what happens when a renewal payment fails.
For example, if you're settings look like this,
your customer will receive an email like this.
If you're settings look like this,
your customer will receive an email like this.
Where can I control which email is cc'd and listed as the reply to?
This also lives in Settings > General Setup at the very top.
Below on the left, we have the General Setup menu with the host's email listed. On the right, the host's email is shown in the 'reply-to' field where the customer is responding to the email.
