Did you take payments before you connected Stripe? Here's how to request funds from Momence
View failed renewals / Manually rerun a failed renewal / Update your auto-rerun settings
Payment failures
Failed or declined member payments
Failed Payments in Stripe but not in Momence
How to learn why a customer's payment failed and what to do next
Understanding Stripe Account Rejection and Next Steps
Will I be notified when a customer's renewal payment fails?